This guide explains how to configure the general settings of the Infomaniak ticketing system.

General settings

The general settings are organized into 3 tabs:

1. Ticketing: the general settings used on your ticketing system
2. Organizer's contact details: information displayed on the online ticketing system and on the Infomaniak portal so that visitors can contact the organizer
3. General conditions: allows you to define the general conditions of your online ticketing system

1. Ticketing tab

• The "Ticketing visibility" button allows you to make your ticketing system visible when everything has been configured and after activating the online store; allows you to quickly make your ticketing system accessible or not online.
• Test mode allows you to reactivate test mode. This option will no longer be accessible as soon as an order is placed in real mode.
• The name of the ticketing system that you type in this box will be visible on the online store as well as on the tickets and emails that will be sent to your customers.
• The URL of your website will be displayed in the General Terms and Conditions (GTC) of the gift vouchers, instead of the legal name of your organization, if you do not want your legal name to be visible to your customers.
• To choose your logo, click on the pencil icon; the chosen logo will appear on your customers' invoice. The dimensions of your logo must be 600 x 160 pixels:
  
   
• By default, the currency of your ticketing system is the Swiss franc (CHF). In order to give your customers the choice to pay for their purchases in euros (EUR), check the box "I want to activate another currency" then check the box "EUR". The ticketing system only offers transactions in CHF and EUR.
• VAT liability: Does your organization have to pay VAT? To make sure, please contact your legal or financial representative, or find out from the town hall of your municipality. Check the box "I am liable for VAT" when you have confirmed this information:
  
   
• You can choose between different languages for your ticketing system: French - English - German - Spanish - Italian... By checking more than one language box, do not forget to translate the content of your ticketing system (for example the description of your events) into all the selected languages.
• In this space, enter the signature of your organization which will be visible on all communications sent to your customers:
  

2. Organizer's contact details tab

The contact details you enter in this tab will be used for invoicing and on your online ticketing system.

• Organization name: Enter the name of your organization, company, association or NGO.
• Address - Postal code - City - Country: Make sure to enter the exact address of your legal entity which will be used for accounting/invoicing.
• Email address: The email address you enter in this field will be used for order confirmations, tickets, and event-related information.
• Phone: The number you enter in this field will allow your customers to contact you in case of questions or issues. Make sure to select the correct country code for the number you want to display.
• SMS sender name: Enter the name you want to appear as a signature at the end of SMS messages:
  

3. General conditions

In this tab, you have the option to edit the general conditions. These must be accepted by your customers in their shopping cart before they can proceed to online payment. This tab includes default general conditions that you can consult and modify as needed.

If you have modified the general conditions, you can always revert to the default version by clicking on the blue text 'Restore default general conditions' located under the general conditions area.