This guide explains how to contact people who have purchased tickets for your events directly from the Infomaniak ticketing system.

Send an email or SMS to customers

This tool allows you to quickly communicate with your customers, whether to inform them of a schedule change, a cancellation or postponement, or to specify certain important information. Emails or SMS are sent to the list of customers who have placed an order and not to the participants:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Events in the left sidebar menu.
5. Click on the name of the event concerned:
   
6. Click on the desired link at the bottom of the page:
   
7. Select the customers to contact (example of SMS sending):
   
8. Write the message to send (example of email sending):