This guide explains how to contact people who have purchased tickets for your events directly from the ticketing system Infomaniak.

Send an email or SMS to customers

This tool allows you to quickly communicate with your customers, whether to inform them of a schedule change, a cancellation or postponement, or to specify important information. Emails or SMS are sent to the list of customers who have placed an order, not to the attendees:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Programming in the left sidebar.
4. Click on Events in the left sidebar.
5. Click on the name of the event in question:
   
6. Click on the desired link at the bottom of the page:
   
7. Select the customers to contact (SMS sending example):
   
8. Write the message to send (email sending example):