This guide explains how to set up automatic email reminders to be sent to visitors who have purchased a ticket (as part of the Infomaniak ticketing system) to resend them, 2 days or more before the event, information about their tickets as well as the event address and time.

Preview (or modify) the automatic email

Prerequisites

• The functionality for creating/modifying must be requested in advance so that it can be activated by the Infomaniak teams.
• You will need to create an event in order to access the options for customizing the mobile tickets.
• The image at the top of the email will display the logo of your ticketing system, which you can configure in Settings and Ticketing Settings.

Then:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system concerned by the event.
3. Click on Marketing Tools in the left-hand menu.
4. Click on Automatic Emails in the left-hand menu.
5. Click on the button to Create an automatic email (see prerequisites):
   
6. Configure the cases in which to send your automatic messages (several configuration pages).
7. You can also edit, preview, activate/deactivate, or delete a message that has already been created, even if it is not currently active.
   • Click on the action menu ⋮ located to the right of the item in question.