This guide explains how to configure the information and images that will appear on the tickets that visitors to your events will receive (as part of the ticketing system Infomaniak).

Prerequisites

• Create an event to access the mobile ticket visual options. 

Access the ticket visuals

For this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Ticketing Portal in the left sidebar.
4. Click on Ticket Design:
   

Customization of basic information

The tickets will display the following information, retrieved from the event settings and the information provided by the customer:

• Designation: the name of the event.
  • This option cannot be disabled, but the text can be modified at the event level in the Ticket Template option for the relevant event.
• The event date.
• The event time.
• The door opening time if it is set in the event.
• The event address.
• The first and last name of the client and/or reseller, if provided.
• The reservation number.
• The ticket number (for pre-printed tickets).
• The company name, if provided.

Change the ticket design

Default image size

The minimum image size is 1138x524 px but what is recommended: 1307x605 px (+ ratio 9:4.17).

The print@home tickets

These tickets are intended to be printed directly by customers using a standard printer. To modify the ticket content:

• Top image: the background image of the ticket can be modified here. It is important to note that the text may not be readable if the image has contrasts that do not allow the letters to be distinguished.
• Text in the middle of the ticket: it is possible to modify the text in the middle of the ticket. If the text overflows onto the image at the bottom of the page, it will not be displayed.
• Bottom image: this will contain the general terms and conditions by default, but they can be replaced with a custom image.
  

The other formats

The other formats are intended for use by the organizer and therefore cannot be sent to customers automatically by email:

• Show Format: For printing with a thermal printer (available for rent).
  
• Cinema Format: The format used in cinemas for printing with a thermal printer (available for rent).
  

Save and use ticket templates

It is possible, and recommended, to save the ticket design as a new template. The save button is at the bottom of the ticket design customization page:

It will then be possible to select it for further editing, or set it as the default ticket:

• apply a default template for ALL ticketing

• apply a default template for a specific event

• apply a default template for a specific PRICE

Also, refer to this other guide regarding the pass.