This guide explains how to create a template for the automatic message tool when absent for all your messaging on the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).

Preamble

• A template allows you to create the neutral base of a tool that can then be used by multiple users of the same Infomaniak Mail service, or even personalized according to the person who will use it.
• In the case of a reply template, the creator of the template chooses the text that will be sent when a new sender contacts an address to which the template has been applied.
• You can also hide a template so that it is no longer used.

Create a reply template

To create a template:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on Global Configuration in the left sidebar.
4. Click on the Reply tab.
5. Click on ‍‍Add a reply template:‍
   
6. Fill in the fields and press Add the reply template:
   
   • If the Make visible option is enabled (during creation or possible choice afterwards), the reply templates created will be suggested to users of email addresses.‍

Activate a template on an existing email address

It is necessary to have an existing template to activate it on one or more email addresses:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the boxes to select one or more email addresses in the table that appears.
4. Depending on the screen size, click first on the action menu ⋮ or directly on Apply an answering machine template.
5. Select the template of your choice.
   • Only the templates made visible are available when activating.
6. Click on the button Activate: