This guide explains how to create and manage a promotional code (within the framework of the Infomaniak ticketing system).

Preamble

• It is possible to modify all the parameters later by clicking on modify on the promotional offer page:
  

Activate the option in your ticketing system

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Promotional Offers in the left sidebar menu:
5. Click on the blue button Add:
   

Configure the offer

Promo code

1. Specify a name for the offer to be proposed; this name will be visible to the customer when using the promo code.
2. In Discount choose the type of discount: it is possible to apply a percentage to the basket, a fixed amount per ticket/pass, or a fixed amount on the total of the basket.
3. Choose the currency and the price of the discount or the percentage of reduction to be applied.
4. It is possible to define 3 additional options:
   1. The maximum number of tickets that can benefit from this offer: once this quota is reached, no promotional code can be validated; practical if you want to give a large number of codes, but only the first X people to arrive can benefit from the offer; note that orders in progress will count in the quota unless the order is canceled along the way.
   2. The maximum number of tickets per order: if the order includes more than this number, an error message will indicate that the code cannot be used, as the maximum number has been exceeded.
   3. The validity period: it defines when this offer can be used.
5. Click on the button to Continue:
   

10. Rates

This step allows you to set up the events, zones, and rates for which this promotion will be applicable (it is also possible to set maximum quotas and limits per order per item).

11. Target

This step allows you to set the following conditions for which this promotion will be applicable:

• Limit to certain customers (limit to customers who have already ordered on the ticket office and who are therefore already on the customer list on the ticket office, to those who have subscribed to the newsletter, or to a manually selected customer list…)
• Limit to certain box office profiles

Add promotional codes

Once the offer is created, you now need to create the codes that customers can use when ordering:

1. Click the Add codes button at the bottom of the page:
   
2. Choose the type of code:
   • Custom: Allows you to manually define a code, as well as the maximum number of uses; it is thus possible to generate codes with words that can be easy to remember or distribute on different media, even personalized for certain people.
   • Random: Generates a defined number of unique codes randomly; useful if the code itself is of little importance:
     
3. Once the codes are generated, it is possible to download a CSV file of all the codes by clicking on the icon for this purpose:
   
4. An action menu also allows you to activate/deactivate or modify the parameters of the promotional code.