This guide explains how to create and manage gift certificates (within the framework of the Infomaniak ticketing system). Gift certificates can be purchased directly from your ticketing system and used to buy tickets or passes.

This allows your customers to offer gift certificates to third parties who can use them to purchase tickets on your ticketing platform.

Creating gift cards

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Scheduling in the left sidebar.
4. Click on Gift Certificates in the left sidebar.
5. Click the blue button Add a gift voucher:
   
6. Select the sale price of the gift voucher: this is the price the customer will pay to purchase the gift voucher.
7. Set the value of the gift certificate. This can be different from the purchase price and represents the amount that can be used when redeemed.
8. Define the visibility of the gift voucher. Visible allows purchase on the online ticketing platform by customers, while the hidden status allows it to be reserved for exclusive use by resellers or the administrator.
9. Set the parameters for the gift card:
   • The validity period of a gift certificate.
   • The number of gift certificates that will be on sale.
   • The name you wish to give to the gift card.
   • The description of the gift card.
   • The image that will be used for the gift card.

Gift card management

Once the gift card is generated, it is possible to manage each gift card purchased:

• Check the balance on a gift card.
• View the orders linked to a gift card.
• Resend the gift card by email to the customer.
• Print the gift card.