This guide explains how to exchange tickets at the ticket office (within the framework of the ticketing system Infomaniak).

Preamble

• This feature allows you to select new tickets while canceling the current ones.
• This operation is only possible for individual tickets; for passes, you will need to cancel a ticket and add it again from the pass menu.

Enable exchange mode

To activate the Exchange payment mode, refer to this other guide then:

1. Go to the Ticket Office.
2. From the ticket office, select the new ticket(s). They will be added to the cart, on the right side of the screen.
3. Once all the new tickets have been selected, choose the payment method Exchange:
   
4. On the new window, search for the order or ticket number.
5. Select the tickets to cancel and confirm:
   
6. Enter the customer's information, and send the order confirmation to the customer, or print the ticket: