This guide explains the procedure to modify a Swiss Backup offer, the secure backup solution in an independent Swiss cloud.

Modify your Swiss Backup offer

To access the modification of your Swiss Backup offer, follow these steps:

1. Click here to open the management of your product in the Infomaniak Manager (need help?).
2. In the list of your products, click on the action menu ⋮ located to the right of your Swiss Backup space name.
3. Select Modify Offer:
   
4. Adjust your offer's parameters according to your needs by modifying:
   • storage space
   • the number of devices
   • the number of virtual machines via Acronis
   • the number of Linux/Windows servers via Acronis
   • etc.
5. Click on Next and proceed to payment to validate the modification.

You can also manage your offer directly from the product dashboard:

Examples of offer modification

Initially, the user wanted:

• back up an iOS/Android mobile device with Acronis
• and have a free cloud backup accessible via SFTP or similar method.

He now wishes to:

• back up two devices via Acronis (still the mobile device as well as a Windows computer), without keeping the free backup.

Here is how the quota modification process works:

All that is left to do is to validate the payment to apply the modification.

Warning:

For example, if you want to remove a Web site backup, you must first delete it from your Acronis dashboard.

Indeed, to completely modify the offer (for example, to keep only a single backup of a Windows computer), the order cannot be finalized as long as the following message appears:
« The number of selected licenses is less than the current usage of your product »
This message occurs when you attempt to reduce to zero the quantity of an active type of backup.

In this case, proceed as follows:

1. Click here to access the Acronis console with the credentials obtained when adding the device (need help?).
2. Delete the relevant device from the 'Devices' menu.
3. Wait about ten minutes for the quotas to update:
   
   

The quota for your devices displayed in the Infomaniak Manager must then drop to zero. You will then be able to modify the offer without encountering any blocking errors.