This guide explains how to set up invoice payments (within the Infomaniak ticketing system).

Introduction

• This payment method will allow your customers to pay for their order later.
• Regardless of the payment method, you are the one who receives the money. Therefore, you must manually validate the order.
• In the case of a bank transfer, the payment will be directly credited to the RIB/IBAN configured in your ticketing system under Accounting and then Infomaniak Payment in the left-hand menu:
  
  • This payment method is subject to a fixed fee of 0.20 CHF per ticket (see pricing).

Activate the payment method in the Ticketing system

To do this:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the event.
3. Click on Sales in the left-hand menu.
4. Click on Payment methods in the left-hand menu:
   
5. Switch the toggle button to ON to the right of the Invoice item:
   

Configure the method

Click on the arrow to the left of the Invoice mode:

• The first section allows you to define the name of this payment method, add a description, and add a message to the end of the generated document:
  
• Here is a preview of the result:
  

Customize the invoice payment method

You can customize the invoice to address it to the customer and include a personalized message:

• If you want to address the invoice directly to the customer, in the form Mr. Smith, please ensure that the customer records have the Title and Name fields filled in:
  
• Here is a preview of the result:
  

The following settings allow you to manage the use of this payment method:

1. The ability to choose the availability of this payment method:
   • customer: for online orders by visitors
   • reseller and administrator: for the web and mobile interface
2. The ability to set a deadline for using this payment method when placing an order.
   • It will always be possible to pay an invoice generated before the deadline, but it will no longer be possible to choose this payment method when placing orders during the period indicated in this field.
3. Add processing fees to compensate for the management costs of this payment method.
   

Manage the Payment Due Date for Invoices

To ensure that seats are not blocked indefinitely by this payment method, you can set a payment deadline. Refer to this other guide if you are looking for information on the number of days before each reminder and the number of reminders.

Validate an Order Pending Payment

There are several ways to validate a payment method:

From the Infomaniak Manager

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the event.
3. Click on Sales in the left-hand menu.
4. Click on Orders in the left-hand menu.
5. Click on an order pending payment.
6. Click on the Transactions tab, hover over the pending invoice payment, and click on the Validate icon:


From the Web Control Panel

1. Log in to the Web Control Panel.
2. Search for an order awaiting payment by:
   • Order number
   • Customer name
3. Click on the order awaiting payment.
4. Go to the Transaction tab and click on the Validate icon:
   

From the Mobile Control Panel

1. Log in to the Mobile Control Panel.
2. Search for an order awaiting payment.
3. From the list of payment methods, choose the one to validate and select Confirm: