This guide explains how the payment deadline works before a cancellation of an order (within the framework of the ticketing system Infomaniak).

Prerequisites

• This feature is only available for orders using the 'Pay by invoice' payment method.
• By default, the deadline is 30 days after the order. A reminder will be automatically sent 10 days and 20 days after the order date. On the 30th day, the order will be canceled, and an email will be sent to the customer to inform them of the cancellation of their order.

Set the delay before order cancellation

When tickets for one of your events are purchased using the 'Payment on invoice' payment method, it is possible to configure an expiration rule before the automatic cancellation of the order.

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Sales in the left sidebar.
4. Click on Payment methods in the left sidebar.
5. Click on the ⏵ icon to expand the parameters for the 'On invoice' option:
   
6. Set the availability duration of this payment method, the number of days before requesting payment from the client again, as well as the number of reminders:
   

Each reminder extends the payment deadline by as many days as the initial deadline. The order is automatically canceled at the end of the reminder period, which is calculated as follows:

• Number of days before the first reminder + (number of reminders multiplied by the number of days before the first reminder).
• In the example above, this gives: 5 + (2x5) = 15, meaning cancellation occurs 15 days after the first reminder.