This guide explains how to display the folders of your Infomaniak mailbox with a mail software/client, using the IMAP protocol.

Preamble

• The different generic folders are created by Mail Infomaniak upon the very first connection to the interface.
• It may therefore happen that some IMAP mail software/clients do not show any folders if no connection has been made beforehand on Mail.
• And if they are indeed present in Mail, it may still happen that some folders do not appear on your IMAP-configured mail software/client.

Force the synchronization of IMAP folders...

...on Microsoft Outlook

It may happen in some cases, after having configured an Infomaniak address in the Outlook mail software/client, that some folders do not appear. It is necessary in this case to check the synchronization with the subscription folders in Outlook:

1. Start the Outlook software on your computer.
2. Under your Infomaniak mail address, without selecting it first, right-click on the inbox folder.
3. Select IMAP Folders in the menu that appears:
   
   
    
   • If the IMAP Folders item is not present, deselect the address beforehand.
      
4. Deactivate the option When displaying the hierarchy in Outlook, show only the folders that are the subject of a subscription by unchecking the box:
   
5. Click on Apply.

The menu may with certain versions be found here:

or here:

...on Thunderbird

It may happen in some cases, after having configured an Infomaniak address in the Thunderbird mail software/client, that some folders do not appear. It is necessary in this case to manually check these folders from the subscription menu of Thunderbird:

1. Start the Thunderbird software on your computer.
2. Right-click on the Infomaniak address concerned.
3. Select the menu Subscribe:
   
4. Check the missing folders.
5. Click on Ok to validate the selection.

... elsewhere

In your usual software/email client, find the designation "IMAP folders" and/or "subscribe", "IMAP subscription" etc.

Modify synchronized folders

Refer to this other guide to modify the location of certain generic folders.