This guide explains how to update the password of an email address configured on Apple Mail after changing it from an Infomaniak Mail Service.

Preamble

• Infomaniak mail is compatible with any application supporting IMAP/SMTP.
  • For additional help contact the support of the software used or a Partner — also discover the role of the hoster.
  • Also refer to Apple's official help on this subject.

Apple Mail (macOS)

To access the password settings (refer to the complete guide if necessary):

1. Open the Mail application.
2. Click on the Mail menu in the top left corner.
3. Select Settings.
4. Click on the Accounts tab.
5. Make sure the relevant account is selected.
6. Click on the Server Settings tab.
7. Enter the IMAP password.
8. Enter the SMTP password (same as the IMAP password).
9. Click on the Save button:
   

iOS (iPhone, iPad, etc.)

Here is how to access the password settings (refer to the complete guide if necessary):

1. Press the Settings icon
   
2. Press the Mail icon
   
    
3. Press Accounts
   
    
4. Click on the account associated with the Infomaniak email address
   
5. click on the IMAP settings
   
6. Update the password in the Incoming Server section.
7. Click on the SMTP server in the Outgoing Server section to update the password or resolve an issue with a missing SMTP server, for example
   
8. Press the server associated with the Infomaniak email address (or if it is missing, press below on Add a server and configure it according to these instructions):
   
9. Turn ON to activate the SMTP server if necessary.
10. Update the password and check all settings, including password authentication.
11. Press Validate at the top right:
    
12. The SMTP account is now correctly activated, press Account: