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Sync emails across all your devices
This guide explains how to access your emails hosted by Infomaniak from your devices.
Refer to this other guide if you are looking for information on synchronizing your contacts & calendars.
Quickly access your mailbox
- Use the mailbox directly in a web browser thanks to the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail)…
- Download the mobile app Infomaniak Mail (application for iOS/Android smartphone or tablet)…
Synchronize emails on all your devices
- Click here to open the Infomaniak assistant to configure the synchronization of your devices (macOS, Windows, Linux, Android, iOS) and common mail software/clients (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.).
Specific guides
| OS | Application to synchronize |
|---|---|
| Outlook New / Microsoft 365 MSO / 2019 ( Windows) | |
| Outlook Microsoft 365 MSO ( macOS) | |
| Apple Mail (configuration profile macOS) | |
| Apple Mail (configuration profile iOS: iPhone, iPad, etc.) | |
| Mail ( Android: Huawei, Samsung, Sony, etc.) | |
| Outlook ( iOS + Android) | |
| Gmail ( iOS + Android + web browser) | |
| Mozilla Thunderbird |
Recommended settings
- Incoming IMAP server =
mail.infomaniak.com - IMAP port =
993(with SSL) - Outgoing SMTP server =
mail.infomaniak.com - SMTP port & encryption protocol and command/method to activate this protocol:
- Prioritize port
587+ STARTTLS: this is the official technical standard and the most compatible method with the majority of modern systems for authenticated submission. - Tolerate port
465+ SSL/TLS only as a compatibility option or alternative, specifying that it is implicit encryption, but that 587 remains the recommended choice.
- Prioritize port
- Username = full & complete email address ( ? )
- Password = the one generated for the email address you want to access
- Authentication required to send emails:
- It is activated in the SMTP settings of your application.
- Check "use the same parameters as the incoming server" or, depending on the software/email clients, enter a username (= full & complete email address) and its password.
Refer to this other guide if you are looking for information about other compatible email ports and protocols.
In case of a problem
- POP3 protocol not recommended (POP server = mail.infomaniak.com and POP port = 995 with SSL).
- Refer to this other guide if you encounter errors, to check the essential points!
⚠️ The various services offered by Infomaniak are all compatible with the corresponding standard protocols (notably IMAP/SMTP for email, WebDAV for sharing, S3/Swift for storage, etc.). Therefore, if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms of Service.
Change an email password
Passwords can be multiple, they are generated randomly and can no longer be retrieved after their first display. You must therefore (re)create them as soon as you need them, specifying the device and/or user concerned, in order to distinctly manage the elements on the day you need to handle a specific connection.
Manage passwords:
- from the Manager on the Mail Service
- from the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
Apply the new email password
If you have deleted an existing password to create a new one, you will need to update your applications & devices that were using this password. Refer to these specific guides:
- Apple Mail (macOS / iOS)
- Android Mail / Gmail (various versions)
- Microsoft Outlook (different versions)
- Windows Mail / Mail
- Mozilla Thunderbird