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kDrive: managing sync conflicts
What is a sync conflict?
The sync app downloads local and remote modifications. When a file is modified locally and on another device at the same time, kDrive is unable to automatically solve the conflict.
In order to avoid data loss, a conflict file is created with the local version and the other version is also downloaded. Your action is required and you are informed of this via an exclamation mark that replaces the kDrive icon in the notifications area of your computer.
How to display conflicts
If a conflict is detected, the kDrive icon is replaced by an orange exclamation mark:
To display the conflicting files:
- Left-click on the kDrive app in your computer's notification centre (in the top right on macOS, in the bottom right in Windows and a double left click in the taskbar in Linux)
- Click Settings
- Go to the Activity tab
- Click the Not synced filter
- Double click an element to display it in the Finder or File explorer
How to solve conflicts
To solve a sync conflict:
- Open both files
- Compare the differences
- Recover the information in the conflict file (the one with the exclamation mark) in the base file.
- Delete the conflict file that is not synced (the one with the exclamation mark and the "conflicted copy" message).
What if you cannot see the conflict files on all your devices? This is normal. The conflict file (the one with the exclamation mark and the "conflicted copy" message) is not synced. The idea is that you, the person who made the modifications, are the best person to solve the conflict.
How to avoid sync conflicts
- Several people should not work on the same file (unless you work on line on a Word, Excel or PowerPoint document).
- Sync your modifications offline before modifying the same files online
- Avoid creating folders with the same name as folders that you do not sync on a device (selective synchronization)