This guide explains how to connect the mobile apps Contacts and Calendar iOS (iPhone, iPad, etc.) with the contacts & calendars hosted by Infomaniak.

Preamble

• Your iOS device will be automatically configured via configuration profiles .mobileconfig compatible with Apple, unlike a manual configuration.
• It is possible to delete a configuration profile once installed (scroll to the bottom of this page for the explanations).
• Infomaniak contacts & calendars are linked to your Infomaniak account; when you log in to ksuite.infomaniak.com/contacts or /calendar you probably have to perform double validation (2FA) when logging in.
  • In this case, an application password is required to establish synchronization between your device and Infomaniak tools.
  • But don't worry, creating such a password is offered by following the configuration assistant.
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (CalDAV/CardDAV for contacts & calendars for example), therefore if you encounter a problem with third-party software, contact the publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms and Conditions.

Install a configuration profile

To do this:

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization on which your email address is managed.
2. Choose to install the profile on this device:
   
3. Choose to synchronize contacts & calendars:
   
4. Generate a dedicated application password for synchronization (to keep the usual 2FA connection of your user account):
   
5. Copy the generated application password (it will be requested during the installation of the Apple profile).
6. Download the Apple profile:
   
7. Authorize the download on the device:
   
8. Open the settings of the iOS device:
   
9. Press the recently downloaded profile:
   
10. Press Install:
    
11. Unlock your iOS device:
    
12. Press Install:
    
13. Enter (or paste) the application password twice in a row (contacts + calendars).
14. Tap on Finish:
    

If your iOS Contacts and Calendar applications were already open, you need to relaunch them. You will then see the information added by the synchronization.

Contacts Specifics

If you add new contacts from the iPhone after a synchronization, they will be added locally, in the iPhone's address book ("On My iPhone") instead of going to the synchronized address book. You must change this default setting in your application's settings.

Unfortunately, you cannot retrieve information about contact groups. Indeed, iOS does not really use folders or groups. Apple tags/marks each contact with one or more categories, but this is not a group membership.

Calendars Specifics

By default, only your personal calendar is displayed in the Calendar application. To display calendars shared by another user:

1. Open the Calendar application.
2. Tap Calendar at the bottom of the screen.
3. Check the shared calendars to display.

Also, refer to Apple's documentation on this subject.

To manage notifications regarding activated or deactivated calendars, click on the ⓘ on the right:

Delete an Apple profile

Refer to the official documentation by changing the version of your system at the top of the page* if necessary.

*Why is it necessary to choose the guide version that exactly matches your version of the macOS / iOS system? Apple introduces changes, sometimes subtle, with each new version of its system, for example a path on iOS 15…

…becomes this on iOS 18…