This guide explains how to restart and reset a Synology NAS (resetting is equivalent to restoring the device to its factory settings) that you are renting from Infomaniak.

Introduction

• You can choose one of the following two reset modes:
  1. SOFT RESET: reset the administrator password and network settings
     • A partial reset may be necessary if you no longer have access to the "admin" account.
     • It allows you to create a new password for the "admin" account…
  2. HARD RESET: reset the operating system
     • A full reset is necessary when there is no access to the admin account due to an incorrect configuration in the DSM firewall, etc.
     • Resetting the DSM allows you to return to the factory settings. This operation generally does not affect the data on the disks.
• Refer to the official guide for more information.

Restarting the Synology NAS

You can restart the NAS directly from the Manager:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the Restart server button (in the Quick Actions section).

Resetting the Synology NAS

You can request a reset of your NAS from the Manager:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the Reset server button (in the Quick Actions section).

Cancel the reset request

Once the reset has been requested, you need to wait, and a "in progress" indicator will appear on your dashboard. At the same location, you can request the cancellation of this reset if necessary.