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Resolve a "registration" error Acronis
This guide explains how to find a solution if the Acronis Agent for Swiss Backup asks you to register your machine and then returns an error when you click on "Register Machine".
Manual registration…
In certain situations, especially if you have (re)installed Acronis on your device, the application may ask you to register your machine and then display an error. In this case, you need to perform a manual Acronis registration according to your OS.
... on macOS
Refer to this other guide to uninstall the application.
Otherwise, run the following commands from a Terminal
application (command line interface, CLI / Command Line Interface
) on your macOS device:
To unregister, enter the following command:
sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o unregister -t cloud -a acronis.infomaniak.com
To re-register, enter:
sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a acronis.infomaniak.com -u SBA-XXXX-XX -p "PASSWORD_HERE"
- Replace and complete the information specific to your account in the commands above, then enter your computer password when prompted.
... on Windows
Use the Acronis Cleanup Utility to uninstall the application.
Otherwise, run the following commands from a Terminal
type application (command line interface, CLI /Command Line Interface
) on your Windows device:
Open the Start menu by typing the following command:
cmd
- In the search results, right-click on
cmd
and select Run as administrator. To unregister, enter:
cd "C:\Program Files\BackupClient\RegisterAgentTool\"
Then:
. egister_agent.exe -o unregister -t cloud -a acronis.infomaniak.com
To re-register, enter:
cd "C:\Program Files\BackupClient\RegisterAgentTool\"
Then:
. egister_agent.exe -o register -t cloud -a acronis.infomaniak.com -u SBA-XXXX-XX -p "PASSWORD_HERE"
- Replace and complete the details specific to your account in the commands above.
If you have Acronis 2FA enabled…
If Acronis two-factor authentication is enabled, then the commands change slightly:
- Generate a registration token from https://acronis.infomaniak.com (need help?).
- Run the
unregister
command (see above depending on your OS). - Run the
register
command as above but adjust for…… macOS
sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a acronis.infomaniak.com --token TOKEN_HERE
… Windows
. egister_agent.exe -o register -t cloud -a acronis.infomaniak.com --token TOKEN_HERE
Was the registration successful?
If you receive a message 200
or "success
", the executed command worked correctly.
If the result is different, take a screenshot of the error message and then contact Infomaniak support.