This guide explains how to transfer to Infomaniak email addresses currently hosted by Google (with a custom domain). Refer to this other guide if you are looking for information on importing a simple Gmail address (…@gmail.com).

Preamble

• The operation does not affect either the data already present on the destination address, or that of the source address.
• Any duplicates are managed: identical content will only be copied once.
• If needed, local partners referenced by Infomaniak can handle these procedures: launch a free call for tenders; they take care of everything, freeing you from technical details.

Google Prerequisites

1. Activate two-step authentication (2FA):
   • It is imperative to activate two-step authentication in Gsuite - if necessary, the organization's administrator must first allow users to activate it from admin.google.com.
   • In the settings of your Google account (https://myaccount.google.com/), go to the Security tab and activate Two-Step Verification:
     
   • Read the complete Google guide
      
2. Create an application password:
   • Once 2FA is activated, go back to Two-Step Verification and scroll to the bottom of the page to application passwords:
     
      
   • Follow the complete Google guide:
     • Click on Application Passwords.
     • Enter your Gmail account password if prompted.
     • Click on Select an app and then Mail.
     • Click on Select a device and select Other (Custom name).
     • Give a name to your password (e.g., Infomaniak), it's just descriptive.
     • Click on Generate.
     • Copy or note the password that appears on the screen (it does not contain spaces).

Infomaniak Prerequisites

• Have a Mail Service on your Infomaniak Manager.
• Have a quota of available addresses or adjust it in advance if necessary.
• Ensure that the email is properly secured

Transfer emails from Gmail to Infomaniak

a. Recreate the email address(es) on Infomaniak

Access the Infomaniak Mail Service and create the email addresses:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click the blue button Create an email address in the top right corner.
4. Enter the address (what comes before the at sign @) for example contact or michelle.
5. Click the blue Continue button.
6. Select I will consult the email address alone.
7. Click the blue Continue button.
8. Enter a password.
9. Click the blue Continue button.
10. Click the blue Finish button.
11. Restart at point 3 above to recreate all email addresses identically.

b. Import Google mail content to Infomaniak

Access the Infomaniak Mail Service and import your emails:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the chevron in the right part of the blue Create an email address button.
4. Click on Import emails (direct link).
5. Click on Import my emails into a single email address.
6. Enter the existing email address at Google.
7. Enter the password for this email address.
8. Click on Advanced settings.
9. Enter imap.gmail.com in IMAP server address (or try mail.gmail.com in case of error).
10. Enter 993 in IMAP port.
11. Enable SSL and disable TLS.
12. Click on the blue Validate and continue button.
13. Enter the email address (which was recreated at Infomaniak at point a.10 above).
14. Click on the blue Import emails button.
15. The import starts and runs in the background, an email is sent once the import is complete.
16. Restart at point 3 above to import the rest of the email addresses.

Labels and data volume

The storage space displayed at Infomaniak may not match the one indicated in Gmail, notably due to the different handling of labels/tags.

Indeed, these, present in Gmail, will be converted into folders on the Infomaniak servers (same principle as when using an email retrieval with an IMAP email software/client like Thunderbird):

As a result, an email tagged in multiple Gmail folders may be counted multiple times during the migration, which explains why an account showing, for example, 6 GB in Gmail can occupy 18 GB once transferred to the Infomaniak servers.

Adjust the application settings

As soon as you take the necessary steps for the domain name associated with your email to work with Infomaniak, modify the settings of the email software/clients you use so that they connect correctly to the Infomaniak servers: follow the configuration assistant.