This guide explains how to transfer to Infomaniak email addresses currently hosted by Orange (France).

Preamble

• It is easy to switch the entire email tree structure to Infomaniak - discover the offers.
• Use your email address on a simple browser, Outlook, etc. and on mobile devices iOS/Android thanks to the Infomaniak Mail app.
• Import your contacts to continue communicating with them from your new email.
• The operation does not affect either the data already present on the destination address, or that of the source address.
• The entirety of the external mailbox will be imported.
• Once the import process has started, it is no longer possible to interrupt it.
• Any duplicates are managed: identical content will only be copied once.

Import the entire history of your emails

1. Orange Prerequisites

• Activate the POP/IMAP/SMTP features disabled by default (need help?).

2. Infomaniak Prerequisites

• Have a Mail Service on your Infomaniak Manager.
• Have a quota of free addresses available or adjust it in advance if necessary.
• Ensure that the email is correctly secured
• Create one or more addresses on this Mail Service.
  • If you have many (10+) email addresses to create, refer to this other guide regarding mass creations.
• The destination email address must be linked to the user (= to the Infomaniak account) that you are using.

3. Import the email content from Orange to Infomaniak

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
   • If you have many (10+) email addresses to import, refer to this other guide regarding mass imports.
2. If necessary log in to your Infomaniak account on the Organization of your choice; indeed the import will be made to one of the email addresses linked to the Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on single import.
4. Fill in the left field with your Orange email address (whose content is to be copied):
   • username@orange.fr for example
5. Fill in the right field with the password of the same source email address.
6. Modify if necessary the Advanced settings to specify an IMAP server address:
   • Enter the IMAP server name imap.orange.fr.
   • Leave the default port (993) and SSL.
7. Click on Confirm.
8. If necessary, enter a second email address to be imported at the same time.
9. Choose which email address to import emails to; the drop-down menu lists the email addresses currently linked to your Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are logged in to.
10. After selecting the desired destination address from the list, click on the blue button Import emails.
11. The copy begins, you can wait and see the result on the page once the import is complete, or close the window (the import continues in the background - refer to this other guide from point 13 regarding import tracking).
12. A confirmation email will be automatically sent to all email addresses concerned by the operation once the import is complete, mentioning the number of messages copied.

4. Adjust application settings

As soon as you take the necessary steps for the domain name associated with your email to work with Infomaniak, modify the settings of the email software/clients you use so that they connect correctly to the Infomaniak servers: follow the configuration assistant.