This guide explains how to temporarily set aside an email until a specific date/time, this on the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail).

Preamble

• At most 1000 discussions from the inbox only can be put on hold, this up to at most 1 year (this hold can be stopped or temporarily modified at any time).
• During this hold (function snooze or remind):
  • The discussion is moved to a folder Pending visible on the Mail app and on which the number of pending discussions is displayed.
  • If a new message arrives in a discussion on hold, it will be automatically canceled and the discussion will be visible in the inbox.
• When the deadline arrives:
  • The discussion automatically returns to the inbox, in the first position, with a particular notification.
  • The message, until it is read, will display an indication 'Pending since X', ' (X being the date on which the message returned to the inbox).<li>On an <strong>email client/software like Outlook in IMAP</strong>:<ul><li>When pending, the discussion <strong>will remain in its original place</strong>.</li><li>If you manually move a pending message, the functionality on this message is no longer effective on the web app side.</li><li>When the deadline arrives, the discussion will come back to the top like on the web app and a standard notification of '<i>new message</i>' will be displayed.</li></ul></li>

Temporarily archive an email

Prerequisites

<li><a href="https://faq.infomaniak.com/2481#discussions" target="_blank">Enable conversation mode</a> for your email addresses from the Infomaniak web app <strong>Mail</strong> (online service <a href="https://ksuite.infomaniak.com/mail" target="_blank">ksuite.infomaniak.com/mail</a>).</li>

Then to temporarily hide one of your messages among all your emails, and make it reappear in your inbox at the future time you have scheduled:

<li><a href="https://ksuite.infomaniak.com/mail" target="_blank"><strong>Click here</strong></a> to access the Infomaniak web app <strong>Mail</strong> (online service <a href="https://ksuite.infomaniak.com/mail" target="_blank">ksuite.infomaniak.com/mail</a>).</li>

1. Click on the Settings icon ‍‍ at the top right.
2. Choose until when the message should disappear from your inbox, among the predefined choices or by customizing the duration:
3. Once pending, the message is displayed in a new folder dedicated to pending messages.
   
4. The end date/time of the pending status is displayed next to each of the messages:
5. <p>To enable access to this feature <strong>directly from the list of your messages in the inbox</strong>:</p>
   

• Click here to access the Infomaniak web app Mail (online service ksuite.infomaniak.com/mail).
  1. Click on the Settings icon ‍‍ at the top right.

Click on Customization in the left sidebar.

1. <li>Enable the <strong>hold</strong> feature in the <i>Hover Actions</i> section:<br/><img height="449" src="https://faq.storage5.infomaniak.com/ddb4a0d4d401998123373968ecb87889ae5d251f.png" width="1343"/></li>

Go back to the inbox, you will then have the option to put one of your emails on hold directly in the list:

1. Revenez sur la boite de réception, vous aurez ainsi la possibilité de mettre en attente l'un de vos e-mails directement dans la liste: