This guide explains how to create an email address from the Service Mail Infomaniak, the powerful and secure solution for hosting your email addresses.

Preamble

• To create multiple email addresses in bulk, refer to this other guide.
• To create "virtual" addresses used for redirection, refer to this other guide.
• Refer to this other guide if you are looking for additional information regarding invitations to use a new address (point b below) or an existing address.

Create an email address

Prerequisites

• Have a Service Mail on your Manager Infomaniak.
• Have a quota of available addresses or adjust it in advance if necessary.

Then, to add the email address of your choice:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click the blue button Create an email address at the top right:
   
4. Enter the desired email address (only what comes before the at sign e.g. your first name — the domain name is already specified and any aliases are visible by hovering over the information icon ⓘ)…
5. Click on the Continue button.

Then…

… depending on the intended use, select the user concerned by the creation of the address...

a. ... yourself (simple and quick)

In this case, the assistant will ask you to choose a secure password.

Then the email address is…

1. … created…
2. … automatically added to the Web app Mail Infomaniak of the currently logged-in user…
3. … and available immediately to work in any software / email application.

Note that any subsequent password change will cut access to the address everywhere (+ prompt to enter the new password) except on the original Mail app, i.e., the one from the account used to create the address on the Mail Service (point 2 above).

b. ... one or more other users

In this case, click on the displayed text field and… 

• … select 1 or more existing users already in the same Organization, including yourself if you wish:
  
  • If necessary, specify the user permissions (automatically retrieved from the global configuration) including whether or not they can change the password later:
    
  • You can modify the user permissions at any time from your Mail Service.
  • You will then need to select a signature template and click Continue.
  • That's it, a randomly generated password will be displayed on your screen.

• … or select the email address that you are currently creating (but later, you will need to access it in some way to get the invitation)
• … or enter the email address that the user already has (for personal use, for example):
  
  • In these 2 cases, you must choose, under Advanced Options, the way in which the user will connect to their future new user account:
    • either a connection with an identifier that will be exactly corresponding to the email address created
    • or a connection with the identifier of their choice (a personal email address, for example)
  • If necessary, specify the user permissions (automatically retrieved from the global configuration) including whether or not they can change the password later:
    
  • You can modify the user permissions at any time from your Mail Service.
  • You will then need to select a signature template and then click Continue.
  • That's it, a randomly generated password will appear on your screen unless you have invited a user to their personal address by forcing them to connect with the created address.

c. ... "I DON'T KNOW"

The steps will be exactly the same as in point a. above, except for point 2 (no automatic addition to Mail Infomaniak).

Additional actions (button ‍)

Click on the chevron ‍ to the right of the Create an email address button to access additional actions:

1. Create a generic email address of type:
   1. no-reply (for sending confirmations, validations, invoices, etc.)
   2. catchall (allows you to receive all messages for which there is no specific email address on your domain)
2. Create multiple email addresses: allows you to create multiple email addresses at once using a CSV file.
3. Create “virtual” addresses used for redirection.
4. Import the content of other email addresses.

Delete one or more email addresses

To delete an email address (its content will be destroyed):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.

Once you are in front of the email addresses table:

A. Delete one address at a time

1. Click on the action menu ⋮ located to the right of the relevant item.
2. Select the deletion of the email address.

B. Delete multiple addresses at once

1. Select the addresses to delete by checking the boxes to the left of the line.
2. Click on Delete at the bottom of the screen.