Create or delete an email address

This guide explains how to create an email address from the Infomaniak Mail Service , our powerful and secure solution for hosting your email addresses. 

Prerequisites

• Have a Mail Service on your Infomaniak Manager
  + a quota of free addresses available or order one if necessary:
  
  • connect to your Infomaniak space ( manager.infomaniak.com )
  • go to Service Mail
  • click on the Mail Service/domain name concerned
  • at the very top right click on the supermarket shopping cart:
    

Create an email address

If you have not yet added an email address to your Mail Service and/or if you have not yet used all the email addresses available:

1. connect to your Infomaniak space ( manager.infomaniak.com )
2. go to Service Mail
3. click on the Mail Service/domain name concerned
4. at the top right click on the Create an email address button
   

A wizard will guide you through the creation of your email address:

1. enter the desired email address ( only what comes before the at sign , e.g. your first name — the domain name is already specified and any aliases are visible by hovering over it )
2. click on the continue button
3. depending on the intended use, choose the user concerned by the creation of the address...

... for yourself

In this case, the wizard will ask you to choose a secure password .

Then the email address is created, automatically added to your kMail Webmail (accessible via the top right of the screen) and immediately available to work with any email software/application .

... for one or more users

In this case the wizard offers you to continue (blue button at the bottom right) or to continue without invitation (blue link below — the following steps will be the same as above but without the automatic addition to your Webmail) .

If you click on the blue Continue button , you must indicate the user for whom the email address is intended:

1. indicate the name of the user already existing in your organization or an email address of an external user
2. you can repeat the operation to add several users who will be displayed in a table
   1. if you add only one external user, you must choose how they should log in to use the email, which will determine whether or not the password is displayed (step 5 below):
      
3. if necessary, specify the permissions of the users (automatically taken from the global configuration ) in particular the permission to modify the password afterwards:
   
4. click continue
5. depending on choice 2.1 above, a secure automatically generated password may be displayed 
6. the users mentioned in step 1+2 above receive an e-mail informing them of the creation of the e-mail address and inviting them to connect to Infomaniak

You can change user permissions at any time from your Service Mail.

Example of creation for only 1 other user

Your goal is to create the "camille@domain.xyz" address for one of your friends:

1. start the address creation wizard on the Mail Service "domain.xyz"
2. enter the term "camille"
3. choose to create the email address for others
4. enter the personal email address of your friend Camille in order to invite him to use the address
5. under Advanced Options choose to use the email address soon created as the login username (left option)
6. no password is requested or displayed
7. Camille receives an e-mail on her personal address informing her of the operation and inviting her to click
8. he follows the account creation wizard and must enter a name, surname and personal telephone number
9. to complete the creation of his user account, he must choose a password (which will allow him to connect to this user account and, if necessary, to link the email address to other applications or Webmail accounts)
10. once connected, he arrives on kMail and can use the email address camille@domain.xyz automatically attached to his Webmail

Additional Actions

From the Create an email address button , there are two additional actions:

1. Create a generic e-mail address of the type : no-reply (for sending confirmation, validation, invoice, etc.) and catchall (allows you to receive all messages for which there is no specific address on your domain)
2. Create several email addresses : allows you to create several email addresses at once using a CSV file

To delete an email address

1. connect to your Infomaniak space ( manager.infomaniak.com )
2. go to Service Mail
3. click on the Mail Service/domain name concerned
4. from the Mail Service dashboard, click on the icon to the far right of the email address concerned
5. select Delete email address , enter your password for connecting to your Infomaniak account, tick the box then click on the Delete email address button

You can also remove email addresses in batch:

1. click on the box at the top of the column
2. select Delete at the bottom right of the screen