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Resolve a Site Creator / Domains issue
This guide will help you resolve connection issues between Site Creator and your domain names if you are unable to connect Site Creator to a domain.
Common issues and solutions
Depending on the situation of your domain name, follow the corresponding solution below:
| Domain name | Recommended actions |
|---|---|
| External to Infomaniak | Order a corresponding DNS zone or transfer the domain to Infomaniak. |
| Already attached to a hosting/site or defined as synonym domain | Remove the existing site or dissociate the domain. |
| Already linked to a site with a dedicated IP | Uninstall the dedicated IP. |
| Already linked to a SSL certificate (self-signed, DV or EV) | Uninstall the certificate. |
| Do not have technical rights on the linked hosting | Modify permissions. |
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