Knowledge base
1000 FAQs, 500 tutorials and instructional videos. Here, there are only solutions!
Resolve a Site Creator / Domains issue
This guide will help you resolve issues with the connection between Site Creator and your domain names if you are unable to connect Site Creator to a domain.
Common issues and solutions
Depending on the situation of your domain name, follow the corresponding solution below:
| Domain name… | Recommended actions |
|---|---|
| external to Infomaniak | Order a corresponding DNS zone or transfer the domain to Infomaniak |
| already linked to a hosting/site or defined as synonym domain | Remove the existing site or disassociate the domain |
| already linked to a site with a dedicated IP | Uninstall the dedicated IP |
| already linked to a SSL certificate (self-signed, DV or EV) | Uninstall the certificate |
| do not have technical rights on the linked hosting | Modify permissions |
Link to this FAQ:
Has this FAQ been helpful?