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Change the domain name of a Mail Service
This guide explains how to replace the primary domain name associated with a Mail Service in case you wish to, for example, modify everything that comes after the "@" symbol in your email address (i.e., the domain name).
You can also follow this procedure if the goal is to have brand new email addresses while retaining the history of your emails in Mail (since the email address will continue to exist, e.g., info@old-domain.xyz will become info@new-domain.xyz without changing its content).
Indeed, it's not possible to simply modify the spelling of the domain name in question. Therefore, it's necessary to replace the current domain name associated with your email addresses with another domain name.
To simply add an additional domain name, read this guide (click here). To instead modify the part of your email address that comes before the "@" symbol, read this guide (click here).
Also note that you can rename your product in the Infomaniak Manager, but changing the name of a Mail Service has absolutely no impact on its emails. You need to act on the domain name.
Prerequisites
- the Mail Service must not exist within a kSuite (otherwise, it will be impossible to modify the domain name of the Mail Service)
- have the new domain name (if needed, you'll need to create it beforehand)
- understand the instructions in this guide (click here) while applying the instructions corresponding to your situation (to ensure that the domain name functions when it's attached to your Mail Service)
Changing the Mail Service's Domain Name
Once the new domain name is ready to be used in place of the old one, it needs to be added to the Mail Service and then undergo an inversion:
- log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
- click on the icon at the top right of the interface (or navigate via the left sidebar menu, for example)
- choose Mail Service (under Collaborative Tools universe)
- click on the name of the relevant object in the displayed table
- click on Domain Management in the left sidebar menu
- click on Domains linked to the service in the left sidebar menu
- click the blue button Add a linked domain
- it's possible to:
- Search for an existing domain in the organization you're connected to—this will link and automatically update the DNS zone of the added domain
- Add a domain name or subdomain to manually indicate the domain name or subdomain to use (ideal if the domain name is elsewhere)
- Buy a new domain name (read the prerequisites above)
a: the domain exists within the organization
- click on the proposed domain name
- click on the blue button Link this domain
- click on the â‹® icon on the right of the newly added domain name
- click on Set as primary domain
- confirm the inversion and wait for the operation to complete
- click on the â‹® icon on the right of the old domain name
- click on Unlink the domain
- confirm the detachment
It's done; the Mail Service now responds to a new domain name.
b: the domain exists but elsewhere
- enter the domain name that will replace the current name
- activate the DNS entries update (if the domain name situation allows it, the domain name's DNS zone will be automatically updated)
- if point 2 above is active, then activate the replacement of existing entries
- activate the inversion of the domain name (to avoid additional steps as in point "a" above)
- click the blue button Link this domain
- wait for the operation to complete
- click on the â‹® icon on the right of the old domain name
- click on Unlink the domain