This guide is intended for users of the Infomaniak Mailing List service, following the introduction of a new management system. You will discover the main developments, improved management for subscribers, and enhanced moderation options.

Preamble

• If you already have a functional mailing list, it will remain so. No longer use sympa@domain.xyz as before (except for message moderations still in progress).
• Subscribers and moderators are retained, but only the latter are informed of the migration.
• Any subscription forms (html code) that may have been offered and integrated on different pages must be regenerated and reintegrated to work (refer to the Forms chapter below).
• The possibility of using the tool when this service did not yet exist on a domain will be offered at a later time.

Access the mailing list

The access path is not modified; the mailing list tool remains accessible within your Mail Service:

1. Click here to access the management of your Mail Service on the Infomaniak Manager (need help?).
2. Click directly on the domain name assigned to the product concerned.
3. Click on Mailing List in the left sidebar:
   

Discover the changes made

Creation and configuration of the mailing list

To create a new mailing list:

• Click the Start button …
  
• … or on the button above your existing lists:
  

Otherwise:

1. Edit an existing list by clicking on its name:
   
2. Click on its Configuration tab:
   

The parameters necessary for the proper functioning of the system are as follows:

1. A discussion list is always based on an email address that should not already exist on the Mail Service of the relevant domain (and which cannot be created or modified on it later).
2. You can give a name to the list to identify it more easily if you have several or if the email address is not sufficiently explicit.
3. You can also add an additional description.
4. As before, you need to determine the email address(es) that will be moderators (= highest permission on the list).
5. You can now define a language for your mailing list.
6. The setting of “who can subscribe to the list” is modified:
   • Previously, it was possible to refuse any new registration:
     
   • Now, it is possible to specify that the user will have to confirm their registration themselves (in addition to a moderator).
7. The setting of “who can write to the list” remains the same:
   • You can still use the service as a one-way tool, such as information dissemination, or as a multi-way tool, such as information exchange, discussion including with non-members (with moderation)...

8. Click on Advanced Options.
   
   

9. As before, you can configure whether replies should be addressed…
   • … to the sender with the source email address visible
   • … to the list (everyone receives) with the source email address visible
   • … to the list as coming from the list's email address itself
10. Allows you to limit the size of emails sent via the discussion list (especially in case of attachment).
11. Allows you to customize a message that will be automatically sent to an email address upon subscribing to the list.
12. Allows you to customize a message that will be automatically sent to an email address upon unsubscribing from the list.
13. Click the button to save.

Subscription (according to the parameters defined in point 6 above)

• Subscribers can subscribe by sending a message to the email address in the form “list-name-join@list-domain”.
• They can also be subscribed manually by the moderator via the interface, and in this case, they receive a notification email whose content can be customized.
• If the subscription made by a subscriber must be validated by a moderator, the latter receives an email:
  • The moderator approves the request by clicking on the “mailto:” type link, which generates a new message that can be sent to the email address in the form “list-name-request@list-domain” with the subject “accept subscriber-email” and in the body of the message the line “Approved: list-password”, possibly adding a stop line to avoid the execution of other scripts, for example in the case where there is a signature.
• If the subscription made by a subscriber must be validated by the subscriber himself, the latter receives an email to which he must respond (by clicking on the link to create a new reply email and pre-filled):
  
  • And in this case, the moderator receives the request in a second step, after validation by the subscriber, and must respond to it to validate the subscription (the simplest is always to click on the link):
    

Unsubscription

• Subscribers can unsubscribe by sending a message to the email address in the form “list-name-leave@list-domain”.
• Upon unsubscription, a confirmation request message is sent to the user.
  • The user approves the request (always by clicking on the “mailto:” type link, which generates a new message that can be sent to the email address in the form “list-name-request@list-domain” with the subject the command specified in the confirmation email and an empty message body).

Sending / receiving messages

• The reply-to and from parameters remain similar to the previous system (see point 9 above).
• A footer is automatically added to each message sent via the mailing list:
  

Moderation of messages

• To reject a message, the moderator must click on the “mailto:” type link, which generates a new message that can be sent to the email address in the form list-name-request@list-domain.
• When a moderator is also a member of the list, they do not receive the messages they send themselves, but obviously receive those sent by other moderators.

Existing forms (subscription/unsubscription)

• Once Infomaniak has migrated your discussion list service, the subscription/unsubscription forms must be regenerated and updated on external sites, this with a new mandatory redirection URL:
  
• In case of error when using the form, an error page may display the email address “moderation-owner@list-domain” allowing to contact the moderators.
• A user already subscribed to the list can register multiple times without any specific message being displayed.
• The new system does not take into account the names of the subscribers; example of the registration form code visible above inserted within an HTML block on Site Creator:
  
  • However, each subscriber can create a Mail signature and choose their name when sending the email.

Error management

• The system no longer displays a specific error code for incorrect addresses as before:
  … but now indicates the number of errors encountered by an address and the date: