This guide concerns messages sent from Site Creator (contact form or e-commerce module, for example).

Preamble

• By default, emails are sent via the unauthenticated PHP mail() protocol.
• It is recommended to change this in favor of the authenticated SMTP method.

Change the sending method

Prerequisites

• Access Site Creator:
  1. Click here to access the management of your product on the Infomaniak Manager (need help?).
  2. Click directly on the name assigned to the product in question.
  3. Click on Customize my site:
     

To change the email sending method from Site Creator:

1. Click on the Settings button in the left sidebar.
2. Click on General settings.
3. Click on the blue link More settings:
   
4. Choose the SMTP method by completing it according to your email address as indicated below:
   
5. Save the changes.

Settings to use

• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to enable this protocol:
  • Prioritize port 587 + STARTTLS: this is the official technical standard and the most compatible method with the majority of modern systems for authenticated submission.
  • Tolerate port 465 + SSL/TLS only as a compatibility option or alternative, specifying that it is implicit encryption, but that 587 remains the recommended choice.
• Username = the full & complete email address
• Password = the one assigned to the email address