This guide concerns messages sent from Site Creator (e.g., contact form or e-commerce module).

Introduction

• By default, emails are sent using the unauthenticated PHP mail() protocol (❓: help).
• It is recommended to use the authenticated SMTP method instead (❓: help).

Modify the sending method

Prerequisites

• Have a valid email address or create one (❓: help my kSuite | Mail/kSuite Service).
• Create a device password (❓: help my kSuite | Mail/kSuite Service) named, for example, “Site Creator” (or “SC2026”, etc. – it doesn’t matter) for this email address:
  
• Check that the domain is configured correctly (❓: help Mail/kSuite service).

Start by logging into the Infomaniak Manager with your login credentials (user with the necessary rights for the product in question):

1. Click here to access the hosting & site management section (filtered to display only Site Creator).
   • If nothing is displayed, you may not be in the Organization to which your site is linked (❓: help).
2. Click on the name of the Site Creator in question:
   
3. Click on the button to edit your website:
   

Once in Site Creator, to modify the email sending method:

1. Click on the Settings button in the left-hand menu.
2. Click on General Settings:
   
3. Choose the SMTP method, then fill in the fields with the SMTP server details and the information related to your email address and its password:
   • Outgoing SMTP server = mail.infomaniak.com
   • SMTP port: 587
   • Username = the complete email address (❓: help)
   • Password = the password generated for the email address you want to access (❓: help my kSuite | Mail/kSuite Service).
   • Refer to this other guide if you are looking for information about other compatible ports.
4. Once all the fields are filled in, click on the Verify button.
5. If everything is correct, the Save button will appear, and you can click it to save your email settings: