This guide explains how to resolve an access or usage issue with kDrive on Windows and macOS when third-party software may interfere with your synchronization.

Preamble

• The kDrive application may sometimes encounter interaction issues with Windows or macOS firewalls, as well as with antivirus, VPN, or cleaning software solutions.
• This can result in the inability to properly synchronize files, failure to open PDFs on the Web, or the inability to use Lite Sync mode (on-demand files).
• In case of a problem, you need to authorize kDrive within these applications and whitelist three essential components:
  1. kdrive.exe (or kdrive.app on macOS)
  2. kdrive_client.exe
  3. The domain: *.infomaniakusercontent.com

Authorize kDrive on…

… macOS

1. Open System Settings (or System Preferences).
2. Click on Privacy and Security (or Security and Privacy).
3. Select the Firewall.
4. Click on the Firewall Options button (enter your administrator password if prompted).
5. Click on the Add an Application (+) button.
6. Select the kDrive application to allow incoming connections.
7. Click on Add then on OK.

… Windows

1. Open the Start Menu and click on Settings.
2. In the search field, type Firewall.
3. Click on Allow an app through Windows Firewall.
4. Click on the Change settings button.
5. Check the boxes next to the kDrive applications (refer to the preamble).
6. Check the boxes under the type of networks (private or public) then click on OK.

… Windows Defender

1. Open Windows Security from the notification area.
2. Select Virus & threat protection.
3. Go to Manage settings.
4. Scroll down to Exclusions and click on Add or remove exclusions.
5. Click on Add an exclusion and add the kDrive files or folders (see preamble).

… Avast

1. Open the Avast interface.
2. Go to Menu > Settings.
3. Under the General tab, click on Exceptions.
4. Click on Add an exception and enter https://*.infomaniakusercontent.com/*
5. Also go to File Paths to add the kDrive executable files.

… AVG

1. To exclude the executable files (.exe … see preamble above), refer to this other guide (step 5).

… Avira

1. Right-click on the Avira icon and temporarily disable the protection.
2. Go to Settings > PC Protection > Scan > Exceptions.
3. Add the kDrive files (see preamble).
4. Repeat the operation in Real-time Protection > Exceptions.

… Bitdefender

1. Go to Protection > Online Threat Prevention > Settings.
2. Click on Manage exceptions.
3. Add the domain *.infomaniakusercontent.com and check the online prevention option.
4. If you are using the browser extension TrafficLight, also add this domain to its whitelist.
5. To exclude executable files (.exe … see preamble above), refer to this other guide.

… CCleaner

1. Go to Options > Exclude.
2. Click on Add and select the kDrive files or folders.

… CleanMyMac

1. In the analysis results screen, hold down the Ctrl key and click on the kDrive items.
2. Select Add to exclusion list.

… ESET

1. Open ESET and press F5 (Advanced setup).
2. Go to Antivirus > Exclusions.
3. Click on Add and insert the paths to kDrive.

… Kaspersky

To resolve kDrive file issues, exclude kdrive.infomaniak.com and *.infomaniakusercontent.com from the analysis:

If the problem persists, uncheck the box (3) below:

… Malwarebytes

1. Go to Settings > Exclusions.
2. Click on Add an exclusion and select the kDrive files.

… McAfee

1. To exclude executable files (.exe … see preamble above), refer to this other guide.

… Norton

1. Go to Settings > Antivirus > Scans and threats.
2. In Exclusions / Low Risks, configure the "URLs to exclude from the scan".
3. Add *.infomaniakusercontent.com.
4. To exclude executable files (.exe … see preamble above), refer to this other guide.

... NordVPN

Check within NordVPN and more specifically in Pro Threat Protection (Threat Protection) the list of blocked files or activities to authorize kDrive and the domain *infomaniakusercontent.com.