This guide explains how to link an external website (hosted by a website creation service turnkey for example) to your Infomaniak mailbox.

This will be useful in case, for example, your webmaster has modified the technical information (DNS) of your domain name to direct it to your external website and this has interrupted your mailbox.

Prerequisites

• Your domain name includes the DNS corresponding to the provider of your external web service (as it is the DNS zone with this provider that you will edit).
• Note the Infomaniak MX mta-gw.infomaniak.ch or sometimes mta-gw.infomaniak.ch. (presence of a final point).
• Note the Infomaniak SPF v=spf1 include:spf.infomaniak.ch -all.
• Note the Infomaniak DKIM.
• Understand that any DNS addition/modification can take up to 48 hours to propagate.

Specific guides

Click on the link corresponding to the web provider:

• Wix
• Wordpress.com
• Shopify
• Jimdo (guide A | guide B)

Guide for any other web provider

In general, you need to find the place on the dashboard of your web provider where you can add the technical information (the 3 indications listed in the prerequisites above) to make the Infomaniak mailbox work while your domain name directs all traffic to this web provider:

1. The MX of Infomaniak.
2. The SPF is a verification method that ensures an email is sent by the sender it claims to be, which helps fight spam and fraudulent emails; this is often added in the form of a TXT record addition.
3. The presence of a DKIM has become essential for the optimal functioning of your Infomaniak mailbox.