This guide explains how to download an e-mail from the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail) to obtain a file in .eml format on your hard drive, compatible with all email software/clients.

Download an e-mail

To save an e-mail from the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail):

1. Click here to access the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).
2. Open the message to download.
3. Click on the action menu ⋮ to the right of the open e-mail.
4. Click on Other actions.
5. Select Download:
   

4 alternatives

1. The Save as... function of an email software/client such as Thunderbird allows you to achieve the same result:
   1. Open the Thunderbird software.
   2. In the inbox, right-click on the message to save.
   3. Choose the location to save the .eml file.
2. To print the message and choose PDF from the available printers, refer to this other guide.
3. To download the message to kDrive, refer to this other guide.
4. To share it publicly using a simple shortcut to it, refer to this other guide.