This guide explains how to create and then automatically add a signature to messages sent from the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).

⚠ Available with:

* See this other guide regarding the limitations of the my kSuite offer.

Preamble

• The signature will also be visible when sending from the Infomaniak Mail app (iOS / Android).
• It will not be present with another sending method (a software like Outlook for example).
• It is also not added to the messages of the answering machine; it is necessary to add one in the out-of-office message directly.
• One or more signatures can be added from Mail and from the Manager where all the addresses of a Mail Service are managed. Choose which signature to use when sending.

Access signatures from the Infomaniak Web Mail app

Prerequisites

• Permission to manage signatures: if you had been invited to the Mail Infomaniak Web app (online service ksuite.infomaniak.com/mail) to manage your address, it is possible that the Mail Service manager has removed this right from their admin account.

To access signature management:

1. Click here to access the Mail Infomaniak Web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right of the interface.
3. Check or select the email address concerned in the dropdown menu of the left sidebar.
4. Click on Signatures:
   

Access signatures from Mail Service

To access the Mail Service and signature management:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the email address concerned in the table that appears
4. Click on Responder and signatures in the left sidebar:
   

Create and edit the signature

Two choices are available to you:

1. Click on Add to create a new signature.
2. Click on the pencil icon ✎ next to an existing signature to edit it.

Then:

1. Choose an optional existing template.
2. Give a name to the signature.
3. Specify a name for your identity (it will be displayed next to your email address in the messages received by your correspondents).
4. Create the signature content in the provided frame (see below for formatting options)
5. Choose whether or not to share the signature with all users of the Mail address.
6. Click on Advanced settings to choose the location to insert your signature: before the message (= header) or after the message (= signature)
   
7. Refer to this other guide regarding the choice of sending/replying addresses.
8. Click the Create signature button.

Signature formatting

You can use an image, edit the HTML source code, and format your text using a set of tools.

To avoid overly spaced line breaks, use the Shift key in conjunction with the ENTER key on your keyboard, which is equivalent to the HTML tag <br> that causes a line break instead of a new paragraph.

Set a default signature

To choose the signature used by default under certain conditions:

1. Click here to access your signatures on the Infomaniak Mail web app.
2. Check or select the email address concerned in the dropdown menu of the left sidebar.
3. Choose the signature that will be inserted by default when composing:
   1. a new message
   2. a reply/forward
      

By setting a default signature from here, it will be automatically displayed in the body of the email when composing. You will still have the option to change the signature.

There is a case where the default signature will not be the one automatically inserted by default when composing a message: refer to point 9 of this other guide.

Select the signature while composing

When you start composing a new message:

1. The signature is automatically inserted.
2. If multiple signatures exist, you can choose another identity via the dropdown menu.
3. You can also quickly access signature settings via the button in the toolbar:
   

Associated addresses (multiple possible)

When a signature is derived from a template (whether it was created from a model proposed by Infomaniak or generated with the advanced editor):

• users do not have access to the signature content in edit mode,
• they can enter dynamic values such as the sender's name or personal data that may be requested such as profession or phone number,
• they can also modify the advanced settings of the signature (such as its position in the context of a reply/forward) but to date, this setting is common to all users of the signature (1)

When a signature has been created directly without a template:

• if the signature is created from a predefined model:
  • the behavior is the same as in the previous point, namely a signature created from a template
• if the signature has been created via the advanced editor:
  • users have access to the signature content in edit mode, but be careful, this content is shared; if Morgane modifies the content, Vanessa will have the same content once she has reloaded her Infomaniak Mail interface,
  • only the sender's name is specific to the user and there are no dynamic values in this type of case,
  • advanced settings follow the same principle as in other cases: they are common to all users

In all cases, assigning a default signature to an email account is at the user level. For example, within the same email account, the default signature chosen by Morgane is independent of the one chosen by Vanessa.

Going further with models

Refer to this other guide if you are looking for how to define custom models that can be applied as soon as a new email address is created on your Mail Service, for example, or in bulk to all addresses in your domain.