This guide explains how to prevent a Streaming Radio from requesting a password when connecting to the audio stream.

Restricted streams

If the stream protection is enabled and the token is not generated or is incorrectly generated, the prompt (password request) will be visible. The same applies to users outside the geographical restriction criteria that may have been activated on the stream.

Less common: a failure

The reception server is the server to which your encoder connects to broadcast your stream. The broadcasting servers connect to the reception server and broadcast your stream to the listeners. If the reception server fails, another backup server takes over. This architecture ensures the broadcasting of thousands of streams to several tens of thousands of listeners while preventing failures as much as possible.

In case of a failure, the Infomaniak teams are automatically notified (no need to call) and strive to restore the situation as quickly as possible. If necessary, Infomaniak sends an email to all its radio clients with information about the causes of the failure.

The failure of a single broadcasting server causes the disconnection of thousands of listeners at the same time, who then attempt to reconnect. This then causes an overload and results in a password request being displayed to the listeners. It is then necessary to attempt a connection again about thirty seconds later.

Generally, the situation returns to normal after a few minutes.