This guide explains how to report spam or declare a false positive if spam messages slip through the cracks in an Infomaniak Mail Service, or conversely if a valid email has been inadvertently classified as spam; you can intervene in a few clicks.

Report spam

Prerequisites

• Check that the spam filter is active.

Next, to automatically move an email from your inbox that has evaded the anti-spam filter to the Spam folder:

1. Click here to access the Infomaniak Mail Web app (online service ksuite.infomaniak.com/mail).
2. Select the message in the inbox and then click on the Spam icon in the toolbar:
   
3. You can also open it and declare it as Spam later:
   
4. Another option: open it and click on the action menu ⋮ on the right:
   

Once you have clicked on Report as spam:

• The email is moved to the Spam folder (or to the manually defined folder)
• The sender's address is added to the blocked users list
• The filter is refined for better handling over time.

Declare a false positive

Conversely, if you act on an email falsely considered as spam (false positive) by clicking on the "This is not spam" icon:

• The email is moved to the inbox...
• The sender's address is added to the list of authorized users...
• This also affects the filter and its criteria.