This guide explains how to configure the floor plan when it has been activated for an event (as part of the ticketing system Infomaniak). 

Prerequisites

• Have, and have activated, a floor plan for the event in question.
• Have activated and created at least one pricing zone.

Apply the zones to the floor plan

To access the event pricing from the ticketing system:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system concerned by the event.
3. Click on Scheduling in the left sidebar.
4. Click on Events in the left sidebar.
5. Click on the relevant event.
6. Click on the Pricing tab.
   1. If the event has multiple dates, this section is replaced by “Dates” which opens a calendar.
   2. Click on the date in the calendar to access the pricing…

Once in this menu, it is necessary to have at least one zone activated:

1. Click on the action menu ⋮ located to the right of the relevant zone.
2. Make sure the box “Seated zone” is checked:
   
3. A seat symbol should be next to the name of the zone in the list of prices.
4. Click next on the “Manage the seating plan” button above the zones to open the seating plan management menu:
   

The logic here is to assign a zone to each seat, row or section according to the event's needs.

For example, below, we can see a green zone and a red zone. To assign seats to a zone:

1. Select the seats by hovering over them, or to select an entire row, click on its number.
   • Click on each seat to configure it; a black circle will surround them, indicating that they are selected.
   • It is possible to click on the name of each row (A, B, C) to select all the seats in the row, and even to click on the name of the section (here, right, left, middle) to select all the seats in the section.
2. Click then on the zone to link to the selected seats.
   • In the Zones menu that appears in the lower half of the page, click on the zone to assign.
   • The background color of the selected seats will change to the color of the zone.
3. Repeat the operation for each remaining zone to be assigned.

Block online sales for a seat/row/section

To block the sale of certain seats online, configure the restrictions directly in the seating plan:

1. To block the sales of certain particular seats, open the seating plan management menu as explained above, and select (black circle) the seats/rows/sections.
2. Instead of selecting the zones in the bottom menu, choose the type of Access:
   • No restriction = default state, customers can purchase the seat
   • For organizers only = Only people with Admin status on the organization can purchase tickets from the ticket booth
   • Reserved for resellers = Resellers can make purchases from the ticket booth (normal users/collaborators on the organizer with sales rights)

Once the plan is configured, the seats can be put on sale. Make sure to assign a price to each area.

See who a specific seat is assigned to

To obtain information about seat assignments and identify who has reserved or occupied each seat according to the floor plan, you can use the plan management menu, which displays purchased seats with an orange fill.

If you click on the seat, the order information is displayed, and a link to the customer record is provided: