This guide explains how to allow a user (friend, colleague, client, family member, etc.) to use an email address that you have created within a Service Mail Infomaniak as the administrator of the relevant Organization.

Preamble

• In most cases, no password should be transmitted to them.
• The email address will be automatically added to the user's Mail Infomaniak interface after they accept the invitation.
• Refer to this other guide if you are looking for additional information about creating a simple email address for yourself.

Invite to use the email…

… from the Service Mail

To allow an already active user to access the email address you want to share:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the email address in question in the table that appears.
4. Click on Invite at the top of the table (table of users currently having the address concerned on Mail):
   
5. Choose to generate a share link (or invite an existing user in the organization).
6. Optionally, set restrictions among the permissions‍ that can be assigned to the user.
7. Click on the blue button:
   
8. Enter the email password.
9. Copy the link to share with the invited Mail user.
10. Change the language of the invitation if necessary.
11. Enable email/SMS sending if necessary:
    
     

… from the Web Mail Infomaniak app

To access the same process as above but from the Web app Mail Infomaniak (online service mail.infomaniak.com):

1. Click here to access the Web Mail Infomaniak app (online service mail.infomaniak.com).
2. Click on the action menu ⋮ to the right of the relevant email address.
3. Click on the Settings of the email address:
   
4. Click on Invite:
   

Accept the invitation

To view the email address to which he has been invited, the user opens the link he received in his browser:

1. A first window tells him who invited him, and which email address he will be able to access after creating the user account (or logging in to his existing user account).
2. The invited user logs into the account.
3. His app Mail Infomaniak directly displays the new address that he can now use.

In case of trouble

If the Invite button (point 6 above) is not visible or remains grayed out, check that:

• your user account has sufficient permissions to administer the product in question
• The email address in question does not yet exist as a login identifier for an Infomaniak Organization
• The table below the button does not list a user with an email address identical to the email address in question

Example: you want to invite someone to view the address anna.a@domain.xyz but the button is grayed out because a user anna.a@domain.xyz is listed in the table.

Solution: to be able to invite a new user to view the address in question, completely delete the user account with the email address in question as the login address.