This guide concerns Euria, the sovereign artificial intelligence assistant, a full-fledged kSuite service, also available within a standalone app.

Introduction

• The use of AI at Infomaniak is based on a transparent and ethical approach.
• Each service integrating AI follows strict principles to guarantee reliable and respectful use:
  • the protection of information is guaranteed by the complete processing of data within infrastructures located exclusively in Switzerland, thus ensuring complete control over digital sovereignty,
  • the results generated are never used to train models or for advertising purposes,
  • and AI is not intended to replace humans, but to assist them.

What is Euria?

Designed to offer a European alternative to American technology giants, the sovereign artificial intelligence assistant Euria stands out for its deep integration into Infomaniak's productivity ecosystem, while guaranteeing absolute confidentiality of user data.

The strength of Euria lies in its local infrastructure:

• Unlike solutions based on foreign public cloud, Infomaniak's AI is hosted exclusively on its own servers in Switzerland.
• This approach ensures strict compliance with data protection standards and guarantees that no information processed is used to train third-party models or shared outside the host's secure infrastructure.

Euria uses state-of-the-art language models (LLMs) selected for their efficiency and performance, while also being optimized to minimize their energy footprint. Infomaniak is committed to complete transparency regarding the algorithms used, reflecting the company's commitment to technological independence and environmental sustainability.

Usage Limits

To ensure a smooth and secure experience, the use of Euria is subject to certain volume and file size restrictions:

• Quota Calculation (rolling window): the limits (below) are not reset at midnight but are calculated in real time over a 24-hour window; each message sent "occupies" a slot in your quota and is automatically released 24 hours after it is sent.
  • If you send messages throughout the morning until you reach your limit at 11 a.m., your sending rights will gradually become available the next morning as each message reaches its 24-hour age.
• Total message quota: your daily limit is shared; each request addressed to Euria is deducted from your total quota, regardless of the project or conversation in which you are interacting.
  • A conversation cannot exceed 254,000 tokens at this time.
• Transcriptions: transcription services are unlimited.
• Image uploads: image uploads are limited to 10 MB per file.
  • A conversation can contain no more than 20 images.
• Document uploads: file uploads are limited to 100 MB, with the exception of the my kSuite and my kSuite+ plans, for which the limit is 20 MB.
• Number of messages per day:

• Web searches per day:

• Number of projects:

• Number of conversations per project:

Supported files

• Images:
  • Common: BMP, JPG, JPEG, PNG, WEBP
  • Extended: TIF, TIFF
• Documents:
  • PDF: PDF
  • Spreadsheets: CSV, XLS, XLSX
  • Word processing: DOC, DOCX
  • Text & Code: JSON, MD, TXT, XML, YAML, YML
  • Presentations: PPT, PPTX
• Audio:
  • AAC, M4A, MP3, OGA, OGG, OPUS, WAV
• Video:
  • MP4

Some Infomaniak services integrate Euria

• kChat
  • The Euria AI integrated into kChat helps save time in communications: it can rephrase sentences, generate quick responses, correct spelling, or even adjust the tone of a message. The user retains full control over the suggestions, which are only local to each session.
• Infomaniak Mail
  • In the Mail application, Euria assists in writing emails. It can generate content from a few keywords, rephrase or structure a message, adapting to different styles. Nothing is sent automatically, and the user can modify the texts at any time.
• Site Creator
  • An AI-powered writing assistant allows Site Creator to quickly generate content tailored to different types of web pages. This service is useful for people launching a website and looking to produce clear, optimized, and relevant text.
• kDrive
  • On kDrive, artificial intelligence is used at two complementary levels to simplify document management. Euria allows you to interact with text files stored in the drive. This module can answer questions about the content of a document, summarize, translate, or extract useful information. It is particularly effective for reading reports, understanding complex texts, or quickly generating an overview of a file.

To create an AI project with custom instructions and a knowledge base, please refer to this other guide.

Responsibilities of the parties

Data provided to the AI

• Infomaniak's AI is currently based by default on these models.
  • These include Mistral, Whisper, DeepSeek, Llama, granite…
• When using a writing assistant, messages and requests addressed to the AI are processed exclusively in Switzerland by Infomaniak's infrastructure.
• No data is processed or shared with a third party.

Data provided by the AI

• The language model generates text based on the data it has assimilated during its training, and it is devoid of consciousness, intentions, or moral responsibilities.
• It is crucial that the user is aware that the information generated by the model is not always accurate and should not be considered an indisputable source of information.
• The user must exercise critical judgment and verify the information provided by the assistant with reliable sources when necessary.
  • For example, if a person uses the model for critical tasks such as medical, legal, or financial advice, they should take extra precautions to confirm the information from the model.
• In the event of inappropriate or dangerous use of this assistant, the responsibility lies with the user who takes these actions.

Limitations for using Euria

The service is not available in these countries:

• Afghanistan
• Saudi Arabia
• Argentina
• Armenia
• Azerbaijan
• Bahrain
• Bangladesh
• Belize
• Bhutan
• Burma (Myanmar)
• Bolivia
• Brunei
• Cambodia
• China
• Colombia
• North Korea
• Costa Rica
• United Arab Emirates
• Ecuador
• El Salvador
• Georgia
• Guatemala
• Guyana
• Honduras
• India
• Indonesia
• Iraq
• Iran
• Israel
• Jordan
• Kazakhstan
• Kyrgyzstan
• Kuwait
• Laos
• Lebanon
• Malaysia
• Maldives
• Mexico
• Mongolia
• Nepal
• Nicaragua
• Oman
• Uzbekistan
• Pakistan
• Palestine
• Panama
• Paraguay
• Peru
• Philippines
• Qatar
• Sri Lanka
• Suriname
• Syria
• Tajikistan
• Taiwan
• East Timor
• Turkmenistan
• Uruguay
• Venezuela
• Yemen