This guide explains how to obtain and configure notifications when the Streaming Radio stream(s) experience an outage (short and/or long duration).

Preamble

• Every minute, a script checks for outages and only sends an email and creates an event if the outage has lasted at least 5 minutes.
  • It sends another email if the outage has lasted more than 30 minutes.
  • If the stream resumes and an alarm has been sent to you, a confirmation email of resumption is sent.
• All outages are logged and kept for 30 days, but you will not be disturbed in case of a minor outage.
• Regarding the possible reasons for these outages, refer to this other guide.
• All outages are recorded by the system and visible in the events of the Manager.

Email Alert

To configure notifications:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned:
   
3. Click on the name of the audio stream concerned:
   
4. Click on Settings in the left sidebar menu.
5. Click on the Notifications tab.
6. Enable notifications with the toggle switch:
   
7. Configure the monitoring hours (days of the week / hours).
8. Save your changes.
9. Add the Organization users who should be notified by email or SMS (depending on the settings above):