This guide explains how to connect the Apple Mail mobile app on iOS to an email address hosted by Infomaniak.

Preamble

• Your iOS device will be automatically configured via .mobileconfig configuration profiles compatible with Apple, unlike a manual configuration.
• It is possible to delete a configuration profile once installed (scroll down to the bottom of this page for the instructions).
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (IMAP/SMTP for email, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as section 11.9 of the Infomaniak Terms of Service.

Install a configuration profile

Prerequisites

• Create the email address in my kSuite or a Mail Service / kSuite.
• Create a password for the email address on the device you are going to configure.
• Check that the Mail Service is configured optimally.

Download the profile from the relevant iOS device or send it from another device (if you already have a working email address, for example):

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization on which your email address is managed.
2. Choose to install the profile on this device:
   
3. Choose to synchronize emails:
   
4. Choose to synchronize another application than the Infomaniak Mail application:
   
5. Enter the password for the email address (attached to Mail Infomaniak (Webmail)) that you want to synchronize on iOS.
6. Press the blue Verify button:
   
7. Press to copy the validated password.
8. Download the configuration profile and authorize its opening:
   
9. Open the settings of the iOS device:
   
10. Press the recently downloaded profile:
    
11. Press Install:
    
12. Unlock your iOS device:
    
13. Press Install:
    
14. Paste the password of the previously verified email address (point 7 above).
15. Press Next:
    
16. There you go, your email address is now configured in the Apple Mail application that you can open and control:
    

Delete an Apple profile

Refer to the official documentation by changing the version of your system at the top of the page* if necessary.

*Why is it necessary to choose the guide version that exactly matches your macOS / iOS system version? Apple introduces changes, sometimes subtle, with each new version of its system, for example a path on iOS 15…

… becomes this on iOS 18…