This guide explains how to report a phishing attempt (Phishing, Fishing, Filoutage...) that you may be a victim of.

Preamble

• Phishing is an attempt at fraud and scam, aiming to obtain sensitive information fraudulently.
• Generally, the victim receives in their inbox a message seemingly coming from Infomaniak, their bank, or a trusted organization, indicating that a problem has occurred on their account or in their daily life:
  
• The goal of this identity theft is generally for the user to voluntarily go to a page and communicate private information that will then be exploited for various purposes, mainly financial.
• If it is not a message “pretending to be something it is not”, but only an unsolicited advertising message, it is better to report it as Spam.

Report a Phishing Email

Prerequisites

• Check that the spam filter is active.
• For more security, activate the mention of external mail.

Then, if you find an email of this type in your inbox directly, you have the possibility to act so that these messages decrease and eventually disappear from the messaging systems:

1. Click here to access the Infomaniak Web App Mail (online service ksuite.infomaniak.com/mail).
2. Open the phishing message.
3. Click on the action menu ⋮ on the right.
4. Click on Report the message.
5. From the menu that appears, select Report as phishing: 
   
6. Confirm sending for processing.
7. Delete the email

Once you have clicked on Report as phishing, an email is automatically sent to Infomaniak with all the necessary information to process the scam report.

In case of a more serious problem (when the message is directly addressed to you by an acquaintance or contact without it being a mass sending) it is recommended to intervene with an organization such as for example report.ncsc.admin.ch.