This guide explains how to export the content of an email address hosted by Infomaniak.

Preamble

• Infomaniak does not offer an export (e.g., PST).
• Infomaniak keeps your emails for the duration of your contract, and depending on your offer, with integrated backups without size limits in the context of normal use of a shared service, in accordance with Article 1 of the Mail Service's specific terms and conditions.
• The manual export proposed below works on Windows: you will thus be able to save your emails within a single easily restorable archive.
• For additional help, contact the support of the software/email client used, or a partner.

Manual export

To export all messages contained in your email address hosted by Infomaniak:

1. Install the free application Thunderbird.
2. Configure the email address in question in IMAP (to include subfolders).
3. Make sure that all desired content is present (synchronize the mailbox from always - not just the last 30 days, for example).

Then...

• ...either you install the free application BackupThunderbird which allows the creation of an archive (encrypted if necessary) and subsequent restoration...
• ...or you can simply display the hidden files of Windows and then find and save this folder profile
  C:\Users{USER}\AppData\Roaming\Thunderbird\Profiles{PROFIL_USER}\
  as it contains all your mail.

Download emails locally

Another solution (not recommended) could be to configure a software/email client by choosing to receive via the POP3 protocol, which will have the effect of downloading the messages locally and only the inbox will be affected.