Access the server via FTP with an application

This guide explains how to manage the files of a Web Hosting with an FTP software/client like Filezilla, Cyberduck, Commander One, Transmit, etc.

Foreword

To easily and quickly manage the files of your web hosting without having to install an application or enter FTP credentials, use Web FTP from your Infomaniak Manager (Web FTP allows, among other things, the CHOWN and the compression/decompression of zip files).
Refer to this other guide if you are looking for information about creating and editing FTP accounts.
Regarding the protocols supported by Infomaniak (FTP, SFTP, etc.) depending on your hosting plan, refer to this other guide.

⚠️ All the services offered by Infomaniak are compatible with the corresponding standard protocols (notably IMAP/SMTP for email, WebDAV for sharing, S3/Swift for storage, etc.). Therefore, if you encounter a problem with a third-party software, contact its publisher directly or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms and Conditions.

Parameters to provide for FTP software

Regardless of your FTP software/client, the three essential parameters for configuring FTP access are always:

Hostname: FTP server address
Username: FTP account name
password: that of the FTP account
- The port number is usually left at default.
- The connection type and mode is usually left at default.
- If a limit on the number of simultaneous connections is offered, it is recommended to activate it.

Get the connection information for the hosting

You will find all the information on your Infomaniak Manager:

Click here to access the management of your product on the Infomaniak Manager (need help?).
Click directly on the name assigned to the relevant product.
Click on FTP (or FTP / SSH) in the left sidebar

1. FTP Hostname

The hostname to use in your FTP software/client is specified at the top of the page obtained in point 3 above and an icon allows you to copy the address to the clipboard.

Starter Offer - Basic Web Page

If the indicated domain is not functional (does not point to the IP address of the hosting, for example), then use the IP address as the host name, in the form 123.45.678.123 (refer to this other guide).

Paid Web Hosting

Use the host name in the form xyzb.ftp.infomaniak.com for example.

2. FTP Username

The username is the name of the account to create on your Manager: xyzb_abcdefg for example.

3. FTP user password

The FTP user password is set by the creator of the FTP account. If you forget it, edit the FTP account by clicking on it and set a new password.

Once the connection is established…

When you enter the three required parameters, your FTP application should display the directory structure of your hosting:

Link to this FAQ:

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