This guide explains how to add a completely external user to kChat.

Introduction

• A kChat administrator can invite a completely external user to your Organization who will not be counted as a user.
• However, this user will be invited to create an Infomaniak account if they do not already have one.
• To add a kChat user and give them more rights (they will be counted as a kSuite user), please refer to this other guide.

Invite a user to chat in a private channel

Prerequisites

• Be a kChat administrator:
  
  • The role within the Organization does not matter; being an Organization administrator in the Organization that has kSuite (and therefore kChat) is not required, and is not sufficient in any case:
    

Next, to send an invitation by email from kChat:

1. Click here‍ to access the kChat web app (online service ksuite.infomaniak.com/kchat) or open the kChat desktop app (desktop application on macOS / Windows / Linux).
2. Click the button to Invite members:
   
3. Enter the email address of the person you want to invite.
4. Click on their email address to add them as a guest:
   
5. Specify the channel(s) that these people will have access to.
6. Click the blue button to send the invitation:
   
7. The invited person receives an email with a link leading to the kChat interface and the channel shared with them:
   
8. Obviously, there is a registration phase if the user does not yet have an Infomaniak account (during this time, the invited user is listed as pending on the kChat channel in question):
   
   • Note that they will not be listed as pending within kSuite or elsewhere because they are a restricted and external user; and until they have completed their registration, the quota remains at 0 external users:
     
9. Once the registration is complete, the guest can access kChat, a restricted version limited to the channels specified by the administrator when creating the invitation:
   
10. They can start a private conversation with other users:
    
    • From the administrator account, once the external user's registration is complete, you will see a notification indicating 1 external user on your dashboard:
      
    • And now you can see on kChat that the user has access to your private channel:
      

Guest user permissions

Guests can…

• … pin messages to channels
• … use "slash commands" (with the exception of restricted commands such as inviting members, renaming channels, modifying headers, etc.)
• … add a channel to their favorites
• … mute a channel
• … update their profile
• … use authentication methods different from those of other users
• … use the kChat application: the guest can open the app (web, mobile, or desktop) whether they are already a member of a kChat or not; this operating principle is different from kDrive, for example.

Guests cannot…

• … discover public channels
• … join open groups
• … create direct messages or group messages with members who are not part of the same channel
• … invite people

In case of a problem

If you are an administrator of the Organization, but you still cannot invite a new user to kChat, check that you are indeed an administrator within kChat, as it is possible to be a simple user/collaborator, even if you are the only user with a license on kSuite:

1. Click here to access the management of the Organization's users in the Infomaniak Manager (need help?).
2. Click on your username:
   
3. Click on the chevron ‍ to expand the kSuite collaborative tools:
   
4. Under kChat, change the role from user to administrator: