Base de conhecimento

This guide explains how to start an audio or video conversation between one or more users kChat, with Infomaniak's ethical free video conferencing solution, kMeet.

Preamble

• The call function in kChat is available on all Web (browser), mobile (iOS / Android), and computer (macOS / Windows) versions.

Create a meeting between kChat users

To be able to discuss within a virtual room with the microphone and webcam of your device, simply press the Call button visible on any kChat conversation, private or public channel, via the application or directly on the browser:

• Call a user directly if you are in a direct discussion with them, or trigger a call to all members of a channel if you start the meeting from the channel.
• Calling a user who is in “Do Not Disturb” will not trigger a ringtone or call modal for them, but they will see the message in the conversation.
• The microphone is enabled by default when the call is accepted, but not the camera.
• View the users of the meeting (who accepted, declined, or missed it) using the avatars in the kChat message.
• Once the call has started, an emoji will appear in your kChat status to indicate that you are busy with the conversation.
• A message sent from the video (kMeet) will also be visible in the kChat conversation (and vice versa).
• Indications related to starting and ending the meeting will automatically appear in the relevant kChat conversation thread:
  

Specifics for calls in channels

• The call will not ring for the recipients, but they will see a message in kChat as well as a notification.
• A message (warning) will appear if you want to start a call in a channel with more than 7 users.

This guide allows you to quickly discover the essential functions of Euria, the artificial intelligence at your disposal within kSuite, particularly powerful as a conversational agent on the kChat app.

Preamble

• Euria can help you perform all kinds of calculations, translations, provide information on various subjects, and answer your questions.
• Refer to this other guide regarding the model used and the responsibilities of each party.
• As soon as a new user is added, they receive a welcome message from Euria.
• Refer to this other guide regarding the possibilities of AI summaries on kChat.

Add Euria to kChat contacts

The bots currently available on kChat are already in your contacts.

If you do not see them yet, click in the left sidebar of kChat…

1. ... on the channel search (bots also appear as channels)
2. … or on the + icon next to Direct Messages to search for the bot
   ‍
3. Add the bots indicated as such with the label [bot] or search for the term bot or chat.
   ‍

Do not create a group conversation between the bots and yourself as it will not work. You need to create a private discussion channel between each bot individually and yourself.

Then simply write to them as if you were conversing with an acquaintance:

This guide explains how to add a completely external user to kChat.

Introduction

• A kChat administrator can invite a completely external user to your Organization who will not be counted as a user.
• However, this user will be invited to create an Infomaniak account if they do not already have one.
• To add a kChat user and give them more rights (they will be counted as a kSuite user), please refer to this other guide.

Invite a user to chat in a private channel

Prerequisites

• Be a kChat administrator:
  
  • The role within the Organization does not matter; being an Organization administrator in the Organization that has kSuite (and therefore kChat) is not required, and is not sufficient in any case:
    

Next, to send an invitation by email from kChat:

1. Click here‍ to access the kChat web app (online service ksuite.infomaniak.com/kchat) or open the kChat desktop app (desktop application on macOS / Windows / Linux).
2. Click the button to Invite members:
   
3. Enter the email address of the person you want to invite.
4. Click on their email address to add them as a guest:
   
5. Specify the channel(s) that these people will have access to.
6. Click the blue button to send the invitation:
   
7. The invited person receives an email with a link leading to the kChat interface and the channel shared with them:
   
8. Obviously, there is a registration phase if the user does not yet have an Infomaniak account (during this time, the invited user is listed as pending on the kChat channel in question):
   
   • Note that they will not be listed as pending within kSuite or elsewhere because they are a restricted and external user; and until they have completed their registration, the quota remains at 0 external users:
     
9. Once the registration is complete, the guest can access kChat, a restricted version limited to the channels specified by the administrator when creating the invitation:
   
10. They can start a private conversation with other users:
    
    • From the administrator account, once the external user's registration is complete, you will see a notification indicating 1 external user on your dashboard:
      
    • And now you can see on kChat that the user has access to your private channel:
      

Guest user permissions

Guests can…

• … pin messages to channels
• … use "slash commands" (with the exception of restricted commands such as inviting members, renaming channels, modifying headers, etc.)
• … add a channel to their favorites
• … mute a channel
• … update their profile
• … use authentication methods different from those of other users
• … use the kChat application: the guest can open the app (web, mobile, or desktop) whether they are already a member of a kChat or not; this operating principle is different from kDrive, for example.

Guests cannot…

• … discover public channels
• … join open groups
• … create direct messages or group messages with members who are not part of the same channel
• … invite people

In case of a problem

If you are an administrator of the Organization, but you still cannot invite a new user to kChat, check that you are indeed an administrator within kChat, as it is possible to be a simple user/collaborator, even if you are the only user with a license on kSuite:

1. Click here to access the management of the Organization's users in the Infomaniak Manager (need help?).
2. Click on your username:
   
3. Click on the chevron ‍ to expand the kSuite collaborative tools:
   
4. Under kChat, change the role from user to administrator:
   

Infomaniak tools, such as the Web Mail app (online service at ksuite.infomaniak.com/mail) or the Calendar, Contacts, kSuite interfaces, can be displayed in light mode or dark mode, including based on the settings of your current operating system:

Enable manual mode

To manually choose a dark or light display, without relying on any different display setting on the operating system:

1. Click here (or on the badge with your initials / avatar in the top right corner of the Infomaniak Manager) to "Manage my account":
   
    
2. Then, click on Appearance in the left-hand menu.
3. Click on Light to apply light mode:
   
4. Click on Dark to enable dark mode.

Enable automatic mode

Automatic mode is based on your operating system settings (macOS / Windows...):

1. Click here or on the badge with your initials / avatar in the top right corner of the Infomaniak Manager to "Manage my account":
2. Click on Appearance in the left-hand menu.
3. Click on Automatic mode:
   

Then, if you want to change the light or dark theme of your computer, so that the automatic mode of the Manager takes your preferences into account…

… on macOS

1. Click on System Preferences…
2. Click on Appearance.
3. Choose the desired mode on the right:
   

… on Windows

1. In the Start menu, open Settings > Personalization.
2. Select Colors, then Choose your mode:
   
3. You can choose between Light, Dark, or Custom.
   • If you select Custom, you will be able to choose a default Windows mode and a different default application mode.

And on mobile?

The dark theme is enabled on mobile devices for Infomaniak login and account creation pages; it automatically adapts to the mobile system's preferences, providing a consistent visual experience between mobile applications and login/account creation.

This guide details the use of voice messages within Infomaniak kChat conversations.

Send a voice message (and automatic transcription)

To record a voice message using your device's microphone and allow it to be broadcast in the ongoing discussion (private message for example but also all places where you can send a text message):

1. Click here‍ to access the kChat Web app (online service ksuite.infomaniak.com/kchat) or open the kChat mobile app (application for iOS / Android smartphone or tablet) or the kChat desktop app (desktop application on macOS / Windows / Linux).
2. Click on the microphone icon from the new message composition window:
   
3. Permissions may be requested by the system so that kChat can access your voice and audio interface:
   
4. Once the message is being recorded, click on the cross to the right of the recording to delete it, or on the icon ✓ to keep it:
   
5. Once the message is saved, it is not sent directly but is added to a new message, you can replay it or delete it, and change the importance of the sending
   
6. Once the message is sent, it appears in the ongoing discussion with its text transcribed in clear, all in letters:
   

Listen to a voice message on kChat

To listen to the voice message that has been recorded in the ongoing discussion:

1. Click on the ▶ (Play) button to start listening.
2. Click on it again (⏸ (Pause) button) to stop playback.

Download the voice message

To save the voice message to your desired location:

1. Click on the action menu ⋮ to open a menu.
2. Start the download of the voice message to your hard drive:
   

Infomaniak offers you alternatives to Skype with its own solutions, whether for individual calls, remote meetings, or group discussions.

kMeet, the video conferencing solution for individuals & businesses

Despite its initial success, the Skype communication platform has seen its usage decline with the emergence of solutions better integrated into new collaborative practices.

One of the easiest ways to replace Skype is to adopt kMeet:

• Unlimited audio and video calls
• Access without registration
• Compatibility with Web, mobile and desktop
• Integrated chat & reactions (emoticons, sounds)
• Screen sharing with drawing, remote control tools
• Breakout rooms
• Integration with the calendar (video link creation)
• Integration with kDrive for storing meeting recordings
• Integration with kChat for video calls
• Respect for privacy (no advertising, hosting in Switzerland)
• Security with AES-256 encryption
• Eco-friendly (renewable energy, CO₂ compensation)

Replace Skype with kMeet

The kMeet alternative to replace Skype can be implemented in several ways:

1. Quick use without registration

To start a private communication between several people on the Internet, simply have one of them go to kMeet and then share the meeting link with the others. Here is the step-by-step procedure:

1. Enter kmeet.infomaniak.com in a browser such as Chrome or Safari.
2. Click on Start a new meeting:
   
3. Enter a name for the meeting, which allows you to indicate to future participants the subject of the discussion they are joining.
4. Click the button to Continue:
   
5. Grant the necessary permissions to kMeet:
   
6. Enter your name, which is what the other participants will see.
7. Enable or disable any communication methods if they should not be used at this time.
8. Click the button to join the virtual meeting room (as the first participant since no one else has been invited yet):
   
9. There you go, the meeting room has been created, and you can now copy the information related to this session and send it to the participants so they can join you (they only need to click on the link you send them).
10. Close the information window so you can all chat together:
    
11. The toolbar at the bottom of the screen allows you to enable or disable the microphone, camera, etc.:
    

To discover all the possibilities that kMeet offers, consult this other guide.

2. Scheduling and invitations with my kSuite

To work efficiently, kMeet can be directly linked to your professional calendar. This means that every time you create an event in your calendar…

• … a video conferencing link is automatically generated…
• … participants receive the invitation by email with all the information…
• … and on the day, they can join the meeting with one click, without registration or software to install.

Benefit: you centralize meeting management, reduce forgotten appointments, and simplify organization, all from a single interface.

To set up this solution:

1. Sign up for my kSuite for free to have an email address, for example anna.alpha@ikmail.com, and above all, access to Infomaniak services.
2. Log in to the calendar at ksuite.infomaniak.com/calendar and then create an event on your chosen date.
3. Add participants to the event, even if they are not Infomaniak customers.
4. Click the green button to automatically generate a kMeet link, which will be added to the event.
5. Click the button to save your event:
   
6. Answer YES to the prompt to send notifications to the guests.
7. Invitations will then be automatically sent to the participants by email, containing the clickable kMeet link that allows them to join the online discussion at the appropriate time:
   
8. The kMeet meeting link is also visible on the event in the calendar directly.

3. Call your contact as you would with Skype

To start a conversation at any time with a contact that you have previously saved in your address book, you both need to have kChat, which is available within kSuite Infomaniak. To set up this solution, which can also be extended to an entire group of contacts:

1. Sign up for kSuite to gain access to the corresponding Infomaniak services.
2. Configure users (they can even be external) on kSuite.
3. Install the kChat app or go to the URL https://ksuite.infomaniak.com/kchat
4. A user can then be called via kChat, which will ring the recipient's device:
   • = Internet browser if the kChat URL is open in it, or computer/mobile device if the kChat app is installed.
   • Refer to this other guide to learn more about video calls on kChat.
5. Your contact can then answer; the call will be made using kMeet technology within kChat or on the kMeet app if it is installed.