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Premium Support Engagement Duration
With the Premium Support, you benefit from telephone assistance, a guaranteed response time, upgrades regular updates and priority access to technical experts. This service is offered at an additional cost and offers advantages over standard support, which may not meet the needs of customers with higher technical requirements.
Unlike most other products offered by Infomaniak, the Premium Support offer requires a commitment firm and final for a minimum period of 6 months.
It is not possible to request a refund of the amount committed, even on a pro rata basis, even if you wish to stop Premium Support, even if you cancel your products, even if you close your user/organization account.
A Support Premium Plus offer, for example, can be changed to a higher offer, but it is not possible to change the offer to the lower rate.