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Understanding the Premium Support Commitment
With the Support Premium, you benefit from telephone assistance, guaranteed response time, regular updates and priority access to technical experts.
This service is offered at an additional cost and provides advantages over standard support, which may not meet the needs of clients with higher technical requirements.
Unlike most other products offered by Infomaniak, the Support Premium offer requires a firm and definitive commitment for a minimum period of 6 months.
It is not possible to request a refund of the amount committed, even on a pro-rata basis, even if you wish to stop the Support Premium, even if you cancel your products, even if you close your user/organization account.
A Support Premium Plus offer, for example, can be upgraded to a higher tier, but it is not possible to downgrade to a lower tier.
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