Hosting HESK

HESK

HESK ist eine kostenlose Support-Ticket-und Wissensbasis-Anwendung. Ursprünglich im Jahr 2009 veröffentlicht, hat HESK gewachsen zu einer der beliebtesten kostenlosen Support-Lösungen werden.

Installation mit einem Klick HESK

Installation mit einem Klick

Einfache Aktualisierung HESK

Einfache Aktualisierung

Speichern und wiederherstellen HESK

Speichern und wiederherstellen

Information

Anwendung
Support
Kategorie
e-Commerce und Business
Laufende Version
2.7.3
Letzte Aktualisierung
4 September 2017
Sprachen
Deutsch + 27 andere

Systemanforderungen

Grösse der Installation
10 MB
Datenbank
mysql
Lizenz
kostenfrei
Übersicht
Was gibt es Neues?

2.7.3

(Hauptversion)
4 September - 10MB2.7.3
  • added meta robots "noindex, nofollow" tag to admin pages
  • hide KB functionality from customer side if no public articles
  • upload additional attachments when editing a ticket (up to allowed limit)
  • modified client IP detection to enable detecting proxy connections
  • improved display logic for top and latest public KB articles
  • improved handling of PHP/MySQL timezone difference
  • added new pages to allowed admin panel redirects
  • updated HTML Purifier and allowed URI Schemes
  • delete some cached files when saving settings
  • fix: missing collations in MySQL prior to 5.6
  • fix: missing statuses in ticket ID reminder email
  • fix: issues with emails that contain a single quote
  • fix: wrong custom date field value saved in some timezones
  • fix: extra line when using a hidden custom field after message
  • fix: session expired issue in very old PHP versions with register_globals on

2.7.2
  • fix: suppress warnings when check for update without cURL fails
  • fix: MySQL strict mode issue when upgrading an old Hesk version
  • fix: Content-Security-Policy flags setTimeout string as unsafe-eval
  • fix: searching tickets disabled status New in show tickets form
  • fix: do not overwrite the text/javascript header in tcal.php
  • detect additional "noreply" addresses
  • respect category order in ticket list group/order by category
  • don't list KB articles under "latest" if they are already listed under "top"
  • moved help desk title/URL under general settings to avoid confusion
  • modified some default settings (does not affect updates)

2.7.1
  • fix: don't modify ticket "Last updated" when updating HESK to 2.7.x

2.7.0
  • custom fields have been improved significantly:
  • translate title
  • change display order
  • tie them to specific categories
  • private (staff only) custom fields supported
  • mark as required for everyone or just for customers
  • checkboxes now require only a single option (before: two)
  • increased number of available custom fields to 50
  • improved interface and moved under "Tools"
  • do not show double punctuation in forms
  • new types: date, email, hidden
  • you can now create custom ticket statuses
  • improved language loading (fallback if not found, custom text)
  • automatically reload pages with list of tickets every X seconds/minutes
  • require tickets to be assigned before staff is able to reply to them (option)
  • implemented IMAP fetching (import emails to tickets from an IMAP email server)
  • email templates can now be modified from the Admin panel (Tools > Email templates)
  • removed LIMIT 1 from SQL UPDATE/DELETE statements to avoid replication warnings
  • in "Tickets per user" report show how many tickets a user has submitted
  • in admin panel show a link to the public knowledgebase article location
  • added head.txt for custom code to be included before tag
  • delete knowledgebase articles from the "Edit article" page
  • moved temporary files out of attachments folder
  • new staff permissions:
  • can resolve tickets
  • can submit tickets to any category
  • can move tickets to any category
  • ticket message can be set to not required
  • ticket subject can be set to not required
  • ticket email can be set to not required
  • HESK can now force SSL connections
  • fix: JS function argument default values are not available before ES6
  • fix: wrong order of ticket list column titles when a required column is missing
  • fix: return back to the previous page after editing KB articles from List private/draft articles
  • fix: remember opened ticket when changing display language in customer ticket view

2.6.8
  • fix: wrong form title when editing service messages
  • fix: removed some missing and/or mismatched HTML tags
  • fix: modify SQL database table structure to work with strict mode
  • security: fixed an issue, reported by Sven Morgenroth from Netsparker (www)
  • security: various security improvements, reported by Mohammed Abdulqader Abobaker Al-saggaf (www)
  • misc: updated few third party libraries

Lesen Sie mehr: http://www.hesk.com/demo/docs/changelog.html

2.6.7


18 April 2016 - 6MB
  • changed email piping and pop3 fetching files line endings to Unix format for compatibility
  • security: removed private info from query string, reported by Alec Broughton (www)
  • security: require email to view tickets setting is now enabled by default
  • fix: pagination in private staff messages not working
  • fix: wrong links to index and KB page in help files
  • in customer side emails are now shown as a link

Lesen Sie mehr: http://www.hesk.com/demo/docs/changelog.html

2.6.6


2 Februar 2016 - 6MB
  • improved reCaptcha library to work with cURL
  • verify MySQL privileges before installing/upgrading
  • fix: respect attachments settings in KB form (minimum 3 if enabled)
  • fix: always checking for maintenance mode when downloading attachments
  • fix: missing tag in Reports

Lesen Sie mehr: http://www.hesk.com/demo/docs/changelog.html

2.6.5


12 September 2015 - 6MB
  • HESK now supports Zend OPcache enabled
  • modified PHP7 depreciated class constructors
  • improved handling of values/options when changing custom field type
  • simple anti-SPAM image now uses PNG or GIF support if JPEG is not enabled
  • trim "Help Desk URL" trailing slash when saving settings
  • fix: send customer notification of a new staff reply in the correct language
  • fix: merging tickets could hide old replies until a new reply is posted
  • fix: preserve table prefix in installation script on connection error
  • fix: session expired error when trying to reset password
  • fix: don't send out content-type headers for CLI scripts

Lesen Sie mehr: http://www.hesk.com/demo/docs/changelog.html

Zeige mehr Versionen

2.6.2


18 März 2015 - 6MB
  • fix: \0 converted to null byte in XML export
  • fix: closedby column in hesk_tickets table must accept signed values

Lesen Sie mehr: http://www.hesk.com/demo/docs/changelog.html

2.6.1

(Sicherheitsupdate)
28 Februar 2015 - 6MB
  • fix: POP3 fetching task timeout can be disabled
  • fix: security issue reported by Michał Bentkowski (www)

Lesen Sie mehr: http://www.hesk.com/demo/docs/changelog.html

2.6.0

(Hauptversion)
23 Februar 2015 - 6MB
  • HESK is now compatible with PHP 5.6
  • minimum MySQL server version is 5.0.7
  • select which columns to display in ticket list
  • staff can now manage notifications and preferences for other users
  • option to disable email notifications to customer when they submit a new support ticket
  • notify customer when a ticket is marked Resolved (by staff without replying or automatically)
  • track what knowledgebase articles were suggested to the customer when submitting a new ticket
  • remind customer to check SPAM box for confirmation emails after submitting ticket
  • existing staff responses will be marked as read when customer replies over email
  • ticket templates for faster submitting of common tickets from admin interface
  • additional buttons to easily submit responses with different ticket statuses
  • improved handling of the goto parameter in admin panel (Lisandro Ubiedo)
  • require access control when testing connections (Lisandro Ubiedo)
  • don't start a new POP3 fetching task if the previous is still running
  • fix: fieldset legend element not aligned properly in most browsers
  • fix: set correct MIME type for servers sending nosniff header
  • fix: adjust MySQL time in legacy hesk_formatDate() function
  • fix: remove all non-ascii chars from attachment names
  • fix: custom checkbox fields not staying selected
  • staff can indicate a reply as a reply from the customer
  • use HESK knowledgebase only (no help desk)
  • allow staff to reset forgotten passwords
  • HESK can be put in maintenance mode
  • ability to find tickets by Owner
  • added support for reCAPTCHA API v2
  • the "Time worked" feature can be disabled
  • HESK width increasted of 960 pixel by default
  • show service messages on help desk homepage
  • option to prevent customers from resolving tickets
  • link customer IP addresses to an IP whois service
  • new email tag %%ID%% prints sequential ticket ID
  • save ticket response message for later without replying
  • set default customer notification box selection in Profile
  • ticket notes now allow attachments and can be modified
  • staff members are now ordered by name for easier selection
  • customers can select email reminder to list all or open tickets
  • three time formats available for the "Updated" column in ticket list
  • "Submit a ticket" form fields can now be populated using GET and POST
  • when saving settings don't test SMTP and POP3 connection if no changes
  • optionally show "Click to select" for ticket category, priority and custom fields
  • skip customer notification of new ticket if a SPAM tag is in email subject
  • customer email and staff signature field length increased to 1000 chars
  • accept or reject emails with no message (email piping/POP3 fetching)
  • on Categories page added links to list all tickets in each category
  • when listing knowledgebase articles verify the category exists
  • show related knowledgebase articles when viewing an article
  • when creating tickets from emails respect the Reply-To: tag
  • change ticket priority for selected tickets in ticket list
  • set default priority for ticket categories
  • minor changes to the interface
  • ban email addresses
  • ban IP addresses

Lesen Sie mehr: http://www.hesk.com/demo/docs/changelog.html

2.5.5


5 August 2014 - 6MB
  • fix: correct TinyMCE update to 3.5.11 from version 2.5.4

Lesen Sie mehr: http://www.hesk.com/demo/docs/changelog.html

2.5.4


4 August 2014 - 6MB
  • fix: MySQL test ignoring new database name when verifying tables
  • fix: adjust time if MySQL and PHP use different time zone setting
  • fix: single quotes not escaped properly in Javascript
  • updated TinyMCE to 3.5.11

Lesen Sie mehr: http://www.hesk.com/demo/docs/changelog.html

2.5.3


16 März 2014 - 6MB
  • Firefox built-in spell check is now enabled when creating/editing knowledgebase articles
  • rephrased few commands in the interface for better understanding and consistency
  • fix: some Javascript not working if translated command contains a single quote
  • fix: line separator chars causing Javascript syntax errors in canned responses
  • fix: Hotmail breaks ticket tracking ID in email reply subject by adding spaces
  • fix: define dt and lastchange variables for emails when adding a ticket note
  • fix: email date should be in RFC2822 format (no manual time adjustment)
  • fix: allow upgrading from 2.5.x series without patch files
  • updated pop3.php to avoid a strict standards warning
  • improved and simplified installation/update script
  • added .header a:visited to hesk_style.css
  • user password length is no longer limited
  • updated TinyMCE to 3.5.10

Lesen Sie mehr: http://www.hesk.com/demo/docs/changelog.html

2.5.2


13 Oktober 2013 - 6MB
  • reports now include "Time worked" summary
  • modified sorting by "Last Replier" field. Staff will be sorted first (by ID), then customers by name
  • fix: toggling limit of categories and features for users should be controlled by selected admin value
  • fix: checking if temporary file exists may cause problems with open_basedir in effect
  • fix: disabled attachments in version 2.5.x don't load all required functions
  • fix: knowledgebase categories have problems with % char in their name
  • fix: anti-SPAM question doesn't accept 0 as a valid answer
  • updated TinyMCE to 3.5.9

Lesen Sie mehr: http://www.hesk.com/demo/docs/changelog.html

2.5.1


8 August 2013 - 6MB
  • added "Updated" value to the export of tickets to Excel
  • added support for exporting tickets in Zip without Zip library enabled
  • added two new email template tags: %%CREATED%% and %%UPDATED%%
  • reduced memory usage in knowledgebase article suggestion, search and display
  • set last replier name to the email sender name with email piping/POP3 fetching
  • show "Open" and "Resolved" ticket count in reports by user and by category
  • fixed HTML quoted printable chars causing problems in non UTF-8 emails
  • fixed Javascript encoding of UTF-8 URL query parts
  • fixed behavior of hesk_isEmailLoop() function
  • remove invalid UTF-8 bytes from submitted text
  • improved parsing of incoming email messages
  • delete temporary email files on errors

Lesen Sie mehr: http://www.hesk.com/demo/docs/changelog.html

2.5.0

(Hauptversion)
2 Juli 2013 - 6MB
  • HESK is now fully compatible with PHP 5.5
  • export tickets into Excel (XML spreadsheet)
  • knowledgebase categories can now be ordered
  • show number of private and draft articles in the Knowledgebase categories list
  • new SPAM prevention option built-in: ReCaptcha
  • new special tag for use in email templates: %%EMAIL%%
  • support for %%MESSAGE%% tag in private messages
  • in email piping/pop3 fetching show notice what attachments were removed and why
  • if email contains message add direct links to any attachments at the bottom
  • add the "Reply above this line" tag only if email contains message
  • in emails make sure all fields have HTML special chars properly formatted
  • pop3 fetching now has an option to keep copy of emails on the server
  • pop3 fetching change verify sender name encoding
  • use mysqli extension instead of mysql if available
  • if customer reopens ticket change status to waiting reply from customer and remind customer to add a reply
  • it's now easy to change the name of admin and attachments folders
  • disallow uploads of some file types: .php, .phtml, .php3, .php4, .php5, .phps, .pl, .cgi, .shtm, .shtml
  • optimized several SQL statements for better performance
  • staff can now only run reports for categories they have access to and (by user) only for themselves.
  • option to give staff permission to run full reports
  • removed duplicates from text.php
  • when grouping tickets by owner show current user's on top
  • improved URL parsing to detect all schemes (http, https, ftp, sftp, file, ...)
  • when replying as staff give an option to not send email notification
  • in options.php urldecode $query
  • On Hold and In Progress statuses not cleared from the "Change status to" box
  • empty category value in submit ticket form if no public categories
  • work-around for a bug in older versions of Internet Explorer not allowing https downloads
  • long URLs in messages can be automatically shortened
  • session names shouldn't collide with multiple copies installed
  • email piping limit length of name and subject
  • detect if an attachment file has been deleted
  • show replier first name when printing tickets
  • do not allow rating replies of third party tickets
  • wrong status in email if status changes when replying
  • make "Add to the bottom" default selection for adding canned responses
  • "last changed" sometimes not updating correctly
  • remove the need for server path setting
  • forms need to allow longer emails (now 255 chars)
  • if a customer replies to a ticket with status "New" don't change status
  • "Show newest on top" setting now affects notes as well
  • custom fields need to be converted into plain text before sending in emails
  • hesk_makeURL should detect localhost addresses
  • decode XHTML reserved entities to UTF-8 in emails
  • prevent & in "Site title" setting from becoming & in emails
  • modified knowledgebase search form to make it clearer what the form does (search help)
  • detect if someone tries to post more data than what the server allows (PHP post_max_size limit)
  • expired sessions in admin panel may cause an "Invalid Request" error
  • reloading the page after submitting a KB article creates a new (duplicate) article
  • fix category name and email problems due to MySQL wildcard match
  • for customers, auto-focus first required field when "Submit a ticket" form loads
  • prevent caching of session pages by sending session_cache_limiter nocache
  • private and draft article list showing only 1 draft per category
  • limiting failed login attempts can now be disabled in settings
  • modified the simple anti-spam image a bit
  • count views of private articles
  • when deleting knowledgebase category also delete/move subcategories and attachments
  • fixed an error that can occur when merging tickets in strict MySQL mode
  • if one attachment fails delete others as well
  • fixed problems with \ " < > & in pop3/smtp passwords
  • removed support email variable (not used anymore)
  • removed Connection and Content-length HTTP headers from AJAX posts
  • cache check for updates to 1 per hour
  • updated TinyMCE to 3.5.8
  • updated mime_parser class to 1.85
  • few minor user interface changes

Lesen Sie mehr: http://www.hesk.com/demo/docs/changelog.html

2.4.2


19 Februar 2013 - 4MB

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