This guide explains why you might receive an automatic security email regarding your Infomaniak account (i.e., your user account).

Introduction

• Warning: Fake messages are circulating and imitate the Infomaniak security email.
• If you are unsure about the authenticity of the warning, access the Infomaniak Manager and view recent activity instead of clicking on any potentially malicious links that may be present in the fake message.

Automatic Prevention Messages

1. Login from a new location

A security email is automatically sent when a new login to your Infomaniak account occurs from a new location:

This may occur, for example, if you are using your browser's private browsing mode or if you are accessing your account from a new computer.

2. Login attempt (incorrect password)

A security email is automatically sent when someone enters an incorrect password after entering the login email address in the Manager:

View Recent Activity in the Manager

You can find the recent activities of your Infomaniak account here and those of your Infomaniak Organization here:

If you notice any illegitimate actions that you don't believe you performed, and/or if you suspect an intrusion:

1. Refer to this other guide to quickly secure your tools.
2. Enable two-factor authentication on your account to improve its protection and ensure that only you receive a unique code authorizing the login.
3. Change the Manager password.
4. Change the passwords for the email addresses associated with Mail Infomaniak.