This guide explains how to export customer and event participant information (within the Infomaniak ticketing system).

Introduction

• Exports involve providing you with a downloadable file in CSV format containing the collected information; in some cases, such as the one illustrated below, the field separator type can be modified (e.g., semicolon).
• For any information regarding the protection of personal data, please refer to this other guide.

Retrieve customer information

Customers are the people who provided information when placing an order through your online ticketing system:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the event.
3. Click on Sales in the left-hand menu.
4. Click on Customers in the left-hand menu:
   
5. Click on Export Customers
   
6. Choose the criteria for the export:
   

Retrieve participant information

Participant information can be retrieved in two places:

1. at the form level, by price plan: this allows you to retrieve an Excel file with all participant responses, regardless of the date.
2. at the level of a specific event, date, or session: this retrieves all forms used for the chosen event or date.

For a form

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the event.
3. Click on Settings in the left-hand menu.
4. Click on Forms in the left-hand menu:
   
5. Select the form to export.
6. Click on Export:
   ‍‍

For a specific date

To do this:

1. Click here to access the management interface for your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system for the event.
3. Click on Scheduling in the left-hand menu.
4. Click on Events in the left-hand menu.
5. Choose the event for which you want to export the information; in the case of a multi-date event, select the desired date.
6. At the bottom of the page, click on the Export pricing form data link to retrieve a file in csv format: