This guide explains how to perform ticket exchanges at the ticket counter (within the Infomaniak ticketing system).

Introduction

• This function allows you to choose new tickets while canceling the current ones.
• This operation is only possible for individual tickets; for passes, you will need to cancel a ticket and add it back from the pass menu.

Activate exchange mode

To activate the Exchange payment method, refer to this other guide and then:

1. Go to the Ticket Counter.
2. From the ticket counter, select the new ticket(s); they will be added to the cart on the right side of the screen.
3. Once all the new tickets have been selected, select the Exchange payment method:
   
4. In the new window, search for the order or ticket number.
5. Select the tickets to cancel and validate:
   
6. Enter the customer information and send the order confirmation to the customer, or print the ticket: