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Ticketing: Replace the pass printer ribbon
Atualização 04/06/2026
This guide explains how to replace the ribbon in the IDP SMART 51 badge printer (as part of the Infomaniak ticketing system).
Ribbons are used to print on PVC cards, much like ink cartridges. Black and white ribbons can produce approximately 1200 prints, while color ribbons can produce approximately 250.
Replacing the Ribbons
If the quality of your prints starts to degrade, you need to replace the ribbon.
Video Guide
Please follow each of these steps carefully; incorrect handling may cause the printer to malfunction temporarily or permanently.
- Open the printer by pressing on the area indicated in the image below
- Replace the old ribbon with the new one, following the order indicated in the image below: First, insert the part without the toothed wheels into the hole, and then press on the part with the wheels to ensure it fits properly into the slots provided for this purpose.
- Remove the protective film by pulling firmly on the tab provided for this purpose.
- Insert the ribbon into the printer, hook facing the front of the printer, as shown in the image below
- Close the printer
Learn more
Link para esta FAQ: https://faq.infomaniak.com/2655
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